Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanee smith

Norfolk,VA

Summary

Dynamic Case Manager with a proven track record at Samaritan House Inc, adept at developing tailored service plans and advocating for clients. Skilled in problem-solving and case documentation, I effectively connect individuals to essential community resources, enhancing their quality of life and promoting independence. Committed to achieving client goals through comprehensive support.

Overview

8
8
years of professional experience

Work History

Case Manager

Samaritan House Inc
11.2025 - Current
  • Developed individualized service plans to address client needs and goals.
  • Coordinated resources and services to improve client access to essential support.
  • Monitored progress towards goals, ensuring compliance with state and federal regulations.
  • Conducted comprehensive assessments to determine client eligibility for programs and services.
  • •Evaluating client needs, health history, and environmental factors to determine required support.
  • •Developing, implementing, and updating customized, goal-oriented treatment or service plans.
  • •Regularly reviewing progress through visits and charting to adjust plans as needed.
  • •Advocating, connecting individuals with medical, social, or community resources to improve quality of life, ensure cost-effective care, and promote independence.
  • •provides comprehensive, ongoing support related to experiences of domestic violence, sexual violence, and/or sex trafficking.
  • •Transport client to Appointments as needed.

Human Services Assistant

City of Norfolk
10.2020 - 10.2025

• Answer phones, sort mail, and handle other clerical tasks that support shelter operations.

• Connect residents to vital community resources and services, such as food assistance (SNAP), health insurance, and job training.

• Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.

• Kept and established comprehensive case files to support proper documentation and record retention.

• Transport client to Appointments as needed/pick up Prescriptions.

• Help residents with paperwork and applications for benefits and housing.

• Intake paperwork with new residents

• Making sure all rules and regulations are being followed as.

• Working with volunteers and other organizations while on the site.

• Crisis and mental health counseling

DSP1

St.Mary's Disabled For Kid's
09.2018 - 09.2020

• Assisted disabled clients to support independence and well-being.

• Maintained clean, safe and well-organized patient environment.

• Monitored progress and documented patient health status changes to keep care team updated.

• Administered medication as directed by physician.

• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.

• Led patient or group recreational activities for enhanced patient outcomes.

• Minimized injuries to staff or patients through support or restraint to control patient movements.

Education

GED -

Old Dominion Job Corps
Monroe, VA
06-1999

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation
  • Organization and multitasking
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Positive attitude
  • Client advocacy
  • Community resources
  • Case planning

Timeline

Case Manager

Samaritan House Inc
11.2025 - Current

Human Services Assistant

City of Norfolk
10.2020 - 10.2025

DSP1

St.Mary's Disabled For Kid's
09.2018 - 09.2020

GED -

Old Dominion Job Corps