Summary
Overview
Work History
Education
Skills
Timeline
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Shanee Wahchumwah

Spokane,WA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

12
12
years of professional experience

Work History

CSR, Sales

Travel Centers Of America
01.2022 - Current
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed timely and effective replacement of damaged or missing products.

Machine Attendant

Yakama Nation Legends Casino
02.2016 - 06.2016
  • Adjusted machines to increase productivity for runs.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated machining equipment safely with team of operators.
  • Replenished materials and supplies as needed to maintain production.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Cash Handling, giving customers change when needed

Soar Associate

Yakama Nation Legends Casino
10.2015 - 12.2015
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.
  • Provided product price information to customers.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.
  • Created solutions for customers to satisfy specific needs, quality and budget.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Harvest Worker

King Mountain Premium Tobacco
09.2014 - 11.2014
  • Planted, cultivated and harvested various types of tobacco plants.
  • Heavy lifting

Yakama Nation Agency

Yakama Nation
08.2011 - 09.2011
  • Organize Paperwork
  • Filing
  • Protected client and co-worker confidentiality, maintained data privacy


Education

GED -

Yakama Heritage HEP
Toppenish, WA
05.2013

Skills

  • Conflict resolution
  • Interpersonal skills
  • Computer literacy
  • Sales techniques mastery
  • Organizational skills
  • Positive attitude
  • Telephone etiquette
  • Customer relationship management
  • Multitasking capabilities
  • Cross-selling and upselling
  • Stress management
  • Attention to detail
  • Problem-solving abilities
  • Team collaboration
  • Decision-making abilities
  • Active listening

Timeline

CSR, Sales

Travel Centers Of America
01.2022 - Current

Machine Attendant

Yakama Nation Legends Casino
02.2016 - 06.2016

Soar Associate

Yakama Nation Legends Casino
10.2015 - 12.2015

Harvest Worker

King Mountain Premium Tobacco
09.2014 - 11.2014

Yakama Nation Agency

Yakama Nation
08.2011 - 09.2011

GED -

Yakama Heritage HEP

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Shanee Wahchumwah