Shaneeka Roberson
Easton,PA
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor (Hybrid)
United States Postal Service
Kearny, NJ
02.2021 - Current
- Trained clerks on retail procedures, mail services, and customer complaint resolution to improve service delivery.
- Supervised customer service operations, ensuring accurate postal transactions and policy compliance.
- Resolved customer problems promptly or escalated to the appropriate specialist to enhance customer satisfaction.
- Trained and supported team members to foster a collaborative work environment and achieve service excellence. a team of service representatives to exceed performance goals.
- Recognized for consistent reliability, professionalism, and adherence to service standards.
- Evaluated employee job performance and motivated staff to improve productivity.
Senior Customer Care Representative(Remote)
Terminix
Memphis, TN
12.2025 - 10.2026
- Collected service details and maintained accurate customer information to support effective service delivery.
- Established strong connections with customers through active listening and empathetic responses. with customers through active listening and empathetic responses, fostering positive relationships.
- Promoted products and services, enhancing customer satisfaction and contributing to revenue growth.
- Collaborated with internal departments to fulfill customer needs and ensure on-time service delivery.
- Resolved customer inquiries via phone and email, providing timely and accurate support to enhance customer experience.
Customer Support Specialist (Remote)
United States Postal Service
Kearny, NJ
01.2013 - 02.2021
- Delivered inbound and outbound support, maintaining a 95% resolution rate.
- Documented customer inquiries, complaints, and resolutions in CRM systems to ensure accurate record-keeping and follow-up.
- Assisted customers with account maintenance and service requests, ensuring timely updates and satisfaction.
- Demonstrated excellent reading, writing, and verbal communication skills in all interactions.
- Trained new hires on system navigation and compliance procedures to enhance onboarding experience and support quality assurance.
Education
Bachelor of Arts -
College of Saint Elizabeth
Morristown, NJSkills
- Customer support
- CRM expertise
- Data accuracy
- Service Documentation
- Customer Account Maintenance
- Complaint Handling
- Inbound/Outbound Calls
- Email & Chat Support
- Process Improvement
- Quality assurance
- Microsoft Office Suite
- Typing 40 WPM
- Remote work setup
- Communication and Active Listening
Timeline
Senior Customer Care Representative(Remote)
Terminix
12.2025 - 10.2026
Customer Service Supervisor (Hybrid)
United States Postal Service
02.2021 - Current
Customer Support Specialist (Remote)
United States Postal Service
01.2013 - 02.2021
Bachelor of Arts -
College of Saint Elizabeth