Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaneese Emanuel

Orange park,FL

Summary

Experienced in efficiently managing customer interactions and promptly resolving issues. Utilizes strong communication skills and empathy to cultivate enduring customer relationships. Demonstrates a proven track record of maintaining high levels of customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Tasker

Remotasks
09.2024 - 01.2025
  • Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
  • Implemented cost-saving measures while maintaining quality standards for optimal profitability.
  • Conducted thorough research to inform decision-making processes, resulting in more effective strategies.
  • Utilized data-driven insights to optimize work processes for improved efficiency and success rates.
  • Enhanced client satisfaction through consistent communication and timely updates on project progress.
  • Improved task completion rates by implementing efficient scheduling and time management strategies.

Registered Behavior Tech

INVO/Progressus
04.2022 - 04.2023
  • Adhere to the ethical guidelines of the company and the Behavior Analyst Certification Board (BACB)
  • Motivate learners during implementation of programs and strategies in a one-on-one setting
  • Electronically collect data accurately to ensure the effectiveness of treatment
  • Implement written behavior plans to decrease mild to severe aggression and challenging behaviors
  • Communicate proactively and timely with BCBAs and caregivers, and legal guardians
  • Calmly respond to unexpected behaviors independently and appropriately
  • Maintain confidentiality according to HIPAA guidelines

Call Center Representative

Sykes Enterprise
11.2021 - 12.2022
  • Company Overview: Centene WellCare
  • Handle inbound service calls
  • Drive customer satisfaction through voice, chat, and/or email communications
  • Navigate through multiple systems and tools
  • Ongoing training and skill development
  • Centene WellCare

Warehouse Associate

Fanatics warehouse
06.2018 - 10.2021
  • Recorded temperatures of dryers
  • Check the quality of shirts produced by the operators
  • Assist shipping the correct merchandise to customers
  • Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders on the conveyor
  • Sort and place materials or items on racks, shelves or in bins according to organizational standards
  • Efficiently pick customer orders for shipment using an RF Scanner
  • May also assist in the counting of physical inventory
  • Maintains safe and clean work environment by keeping shelves, pallet area, and workstations neat

Product Support/ SST Team

Intuit
01.2020 - 08.2020
  • Company Overview: Turbotax
  • Help customers over multiple contact channels; including inbound chats, phone calls, and email, following up with customers, as appropriate
  • Engage directly with customers who contact us about the turbotax products
  • Assist customers who are experiencing tax fraud
  • Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution
  • Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike
  • Operate with a willingness to learn
  • Turbotax

Warehouse Associate

Cargo Cove
02.2019 - 08.2019
  • Maintains inventory of shipping materials and supplies
  • Performs all computer functions necessary to track various aspects of goods
  • Supports the shipment of goods produced and the received goods and supplies to be used in or to aid in the production/storage of goods destined for sale to our customer base
  • Report defective materials or questionable conditions to the department supervisor
  • Assist shipping the correct merchandise to customers
  • Prepared orders by processing requests and supply orders; pulling materials; packing boxes; placing orders on the conveyor
  • Sort and place materials or items on racks, shelves or in bins according to organizational standards
  • Efficiently pick customer orders for shipment using an RF Scanner
  • May also assist in the counting of physical inventory
  • Maintains the work area and equipment in a clean and orderly condition and follows prescribed safety regulations

Education

Diploma -

Westside High School
Jacksonville, Fl

Some College -

Florida State College of Jacksonville
Jacksonville, Fl

Skills

  • Customer service
  • Self motivated
  • Team oriented
  • Shipping
  • Picking
  • Packing
  • Quality control
  • Excel
  • Data entry
  • Data analytics
  • SQL
  • Tableau
  • Strong work ethic
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Team collaboration
  • Valid Driver's license
  • Dedicated team player
  • Commitment to quality and service
  • Strong problem solver
  • Client satisfaction
  • Microsoft office proficiency
  • Flexible schedule
  • Professional and mature
  • Database entry
  • Medical terminology
  • Advanced computer skills
  • Client relations
  • Complex Problem-solving
  • Childcare experience
  • Staff collaboration
  • Problem resolving

Certification

Google Data Analytics Professional Certificate

Timeline

Tasker

Remotasks
09.2024 - 01.2025

Registered Behavior Tech

INVO/Progressus
04.2022 - 04.2023

Call Center Representative

Sykes Enterprise
11.2021 - 12.2022

Product Support/ SST Team

Intuit
01.2020 - 08.2020

Warehouse Associate

Cargo Cove
02.2019 - 08.2019

Warehouse Associate

Fanatics warehouse
06.2018 - 10.2021

Some College -

Florida State College of Jacksonville

Diploma -

Westside High School

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Shaneese Emanuel