Shaneik Buchanan
Philadelphia,PA
Summary
Dedicated Psychology undergraduate with 1,231+ hours of direct experience supporting children, including children with autism and developmental differences. Strong foundation in behavior observation, data collection, and structured documentation. Experienced in implementing supportive behavior strategies, teaching developmental skills, and collaborating with families and interdisciplinary teams. Seeking a Behavior Therapist position to provide consistent, evidence-based ABA support while expanding professional training in applied behavior analysis.
Overview
3
3
years of professional experience
Work History
Inbound Sales Representative
Spectrum (Charter Communications)
Greensboro, NC
01.2026 - Current
- Handle high-volume inbound calls while assessing customer needs and recommending Spectrum service solutions, including internet, TV, and mobile plans
- Clearly explain service options, pricing, and features while adapting communication to each customer’s level of understanding
- Use active listening and problem-solving to resolve concerns and maintain positive customer relationships
- Accurately document service selections, account updates, and customer interactions in internal systems
Retail Sales Associate/Mobile Sales Associate
T-Mobile
High Point, NC & Philadelphia, PA
06.2025 - Current
- Delivered individualized customer support through clear, empathetic communication to enhance customer satisfaction
- Educated customers on mobile technology and service plans while adapting explanations to different learning styles for improved understanding
- Resolved service concerns and account issues by employing problem-solving and conflict-resolution skills to maintain customer loyalty
- Maintain accurate account documentation and ensure compliance with company policies
Front Desk Receptionist
LA Fitness
Philadelphia, PA
06.2025 - 08.2025
- Served as first point of contact for check-ins and scheduling, enhancing customer experience and satisfaction.
- Maintained accurate records and ensured confidentiality of client information, supporting trust and compliance.
- Responded to member inquiries and service needs in fast-paced environment, contributing to efficient operations.
Security Guard
Allied Universal Security Services
Greensboro, NC
02.2023 - 05.2023
- Monitored facilities to ensure safety and compliance with organizational policies
- Documented incidents through clear and detailed reports
- Maintained a calm and controlled environment during high-stress situations
Education
Bachelor of Arts - Psychology, Minor Criminal Justice
North Carolina A&T State University
Greensboro, NC05-2026
Skills
- Child Engagement & Developmental Support
- Skill Development (Communication, Social & Play Skills)
- Parent & Team Collaboration
- Trauma-Informed Communication
- Behavior Support Strategies
- Positive Reinforcement Techniques
- Behavioral Observation & Data Collection
- Applied Behavior Analysis (ABA) Awareness
- Treatment Plan Implementation Support
- Objective Documentation & Record Keeping
- A-B-C Documentation Awareness
- Professional Boundaries & Confidentiality
Research Experience
Research Assistant - GABBA LAB
University of Georgia | May 2024 – May 2025
- Collected behavioral data using structured research protocols
- Maintained accurate and objective documentation of participant behaviors
- Assisted with analysis of behavioral patterns and research outcomes
- Ensured confidentiality and adherence to ethical research guidelines
- Strengthened skills in data collection, behavioral observation, and research documentation
Leadership & Service
Reedy Bees Kid Academy - Child Development Volunteer
Jun 2023 – Aug 2025 | 1,231+ Hours
- Provided direct support to children through structured play, learning, and developmental activities
- Supported children with autism and developmental differences through patient engagement and individualized attention
- Modeled positive behavior and reinforced appropriate social interactions
- Assisted children in developing communication, social, and self-regulation skills
- Collaborated with staff and caregivers to maintain a safe and supportive environment
- Psi Chi – International Honor Society in Psychology
- Student Health Advisory Council Member
- National Council of Negro Women – Presidential Intern & Education Committee Co-Chair
Timeline
Inbound Sales Representative
Spectrum (Charter Communications)
01.2026 - Current
Retail Sales Associate/Mobile Sales Associate
T-Mobile
06.2025 - Current
Front Desk Receptionist
LA Fitness
06.2025 - 08.2025
Security Guard
Allied Universal Security Services
02.2023 - 05.2023
Bachelor of Arts - Psychology, Minor Criminal Justice
North Carolina A&T State University