Summary
Overview
Work History
Education
Skills
Timeline
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Shaneisha Estephor

Columbus,GA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

11
11
years of professional experience

Work History

Manager

Exotic Pleasures
Columbus, GA
12.2021 - Current
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Recruited and hired qualified candidates to fill open positions.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Delegated work to staff, setting priorities and goals.

Dispatch Supervisor

Yellow Cab
Savannah, GA
03.2014 - 03.2018
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Resolved customer complaints in a timely and professional manner.
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Maintained accurate records of dispatched vehicles, drivers, routes.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Implemented strategies for improved route optimization across all areas of operation.
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.

Education

GED -

Columbus Technical College
Columbus, GA
11-2024

Skills

  • Staff Development
  • Financial Management
  • Strategic Planning
  • Business Administration
  • Expense Tracking
  • Policy Implementation

Timeline

Manager

Exotic Pleasures
12.2021 - Current

Dispatch Supervisor

Yellow Cab
03.2014 - 03.2018

GED -

Columbus Technical College

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Shaneisha Estephor