Shaneka Bush
Washington,D.C.
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Case Manager
Metropolitan Educations Solutions
Washington, DC
07.2024 - Current
- Conducted home visits to assess the safety of living environments for clients.
- Collaborated with other service providers to ensure continuity of care for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
Job Counselor
PGSYCEP
Washington, DC
06.2024 - 09.2025
- Counseled clients on how best to manage work and life balance issues associated with transitioning into a new position.
- Conducted research on employers, industries, and occupations to provide accurate information to clients.
- Provided career guidance to clients through individual counseling sessions.
- Educated unemployed individuals on methods of job search strategies including online resources or networking contacts.
- Advised clients on resume writing techniques including content organization and formatting tips.
- Encouraged clients to take part in volunteer activities as a way of gaining experience or developing new skills.
- Developed individualized action plans for clients in order to help them reach their employment goals.
- Developed positive relationships with employers in the community in order to increase opportunities for client referrals.
- Assessed client needs and identified appropriate job counseling services.
Community Support Worker
District Health Office/ Team Impacc
Washington, DC
11.2023 - 11.2024
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Monitored medications and assisted with medication administration as needed.
- Served as an advocate for clients in securing resources such as housing, employment.
- Educated families about available resources within the community.
- Collaborated with other professionals such as physicians or therapists to coordinate care plans.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Supported individuals with facility-based planned activities in home and community settings.
Program Assistant/Classroom Assistant
Shining Stars Montessori Academy
Washington, DC
08.2014 - 08.2023
- Assisted with lesson planning, taught small student groups, supervised students in the playground and classroom, participated in organizing school events, served as a desk clerk handling messages and calls, interacted with visitors and guests in the office, maintained and compiled weekly minutes for the organization, arranged and coordinated meetings and seminars for staff and administration, and fostered communication and relationships with various external and internal departments.
- Offered technical support to program participants by addressing inquiries through phone or email communication.
- Ensured compliance with organizational policies and procedures while administering programs.
- Monitored progress on project timelines associated with each program activity or initiative.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Experienced Retail Merchandiser/Consultant
Secondi Consignment
01.2013 - 12.2015
- Demonstrated use and care of priced merchandise, stocked shelves, maintained inventory supplies, recorded maintenance of merchandise and customer consumer files, operated cash registers and developed promotions for upcoming sales and promotions.
- Organized product displays in accordance with corporate guidelines.
- Inspected stores regularly for proper stocking and display of products.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Managed customer relationships to ensure satisfaction and loyalty.
- Maintained accurate inventory records of all stock items.
Desk Clerk
Atlanta Union Mission- Women's Shelter
01.2009 - 12.2012
- Worked as desk clerk for organization providing phone service and developing a professional manner for incoming clients, maintained booking information for company meetings, handled incoming donations, answered phones, maintained company receipts and budget.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Updated guest profiles with contact information and preferences.
- Monitored security cameras to identify suspicious activity near the premises.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Answered phone calls promptly and professionally.
Education
Teacher Assistant Montessori Certification -
Berrie School
02-2018
High School Diploma -
Henry W. Grady High
05.2009
Skills
- In-depth knowledge of various organization systems
- Maintaining professionalism with clients
- PC-Proficiency (MS Excel, Word/ PPT/Outlook)
- Strong leadership and analytical skills
- Ability to organize
- Multi-tasking
- Time management
- Experience teaching and leading small groups
- Working with minors and students
- Data Entry and Reporting
- Housing Assistance
- Mental health knowledge
- Substance abuse awareness
- Family engagement
- Educational Guidance
- Self-Advocacy Support
- Behavioral support
- Client Advocacy
- Health Promotion
- Life Skills Training
- Budgeting and finance
- Service planning
- Empathy and compassion
- Decision-making
- Treatment Planning
- Emotional awareness
- Documentation and reporting
- Quality assurance controls
Certification
Med Trainor Certifications
mobile crisis intervention and response in behavioral health part 1 and 2
DC Department of Human Services Permanent Supportive Housing Case Management Training
Caring for Children in Behavioral health: USE of Physical holding techniques
Characteristics of an Effective Medication management System
CMS- Documentation Standards for medical records
Crisis Intervention in Mental Health
Depression in Children
HIPAA- Information security and awareness
HIPAA and patient rights in Behavioral Health Settings
HIPAA Privacy Rule
Identifying and Reporting Child Abuse and Neglect
Increasing Patient Engagement and Activation
Informed Consent
References
References available upon request.
Timeline
Case Manager
Metropolitan Educations Solutions
07.2024 - Current
Job Counselor
PGSYCEP
06.2024 - 09.2025
Community Support Worker
District Health Office/ Team Impacc
11.2023 - 11.2024
Program Assistant/Classroom Assistant
Shining Stars Montessori Academy
08.2014 - 08.2023
Experienced Retail Merchandiser/Consultant
Secondi Consignment
01.2013 - 12.2015
Desk Clerk
Atlanta Union Mission- Women's Shelter
01.2009 - 12.2012
Teacher Assistant Montessori Certification -
Berrie School
High School Diploma -
Henry W. Grady High