Shaneka Bush
Washington,D.C.
Summary
Offering passion for helping others, combined with strong organizational and communication skills, and eager to learn and grow in supportive environment. Brings dedicated approach to understanding and addressing client needs, with ability to quickly assimilate new information and procedures. Ready to use and develop problem-solving and interpersonal skills in Case Management role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Metropolitan Educations Solutions
Washington, DC
02.2024 - Current
- Performed safety checks of client homes via in-person evaluations.
- Collaborated with other service providers to ensure continuity of care for clients.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Educated clients about mental health conditions, medications and self-care techniques.
- Participated in professional development activities related to case management best practices.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Monitored client progress through regular follow-up contacts.
- Maintained accurate case records and documentation according to agency guidelines.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Increased client satisfaction through diligent follow-up and personalized support.
- Assessed community needs and identified resources for social and community service programs.
- Established and maintained relationships with key stakeholders.
Community Support Worker
District Health Office/ Team Impacc
Washington, DC
11.2023 - 03.2024
- Counseled clients on mental health issues such as depression, anxiety, substance abuse.
- Ensured the physical safety of each client through regular check-ins and monitoring of behaviors.
- Created a safe environment by identifying potential risks and implementing appropriate interventions.
- Monitored medications and assisted with medication administration as needed.
- Served as an advocate for clients in securing resources such as housing, employment.
- Educated families about available resources within the community.
- Collaborated with other professionals such as physicians or therapists to coordinate care plans.
- Responded quickly to emergency situations involving clients in order to protect their safety.
- Supported individuals with facility-based planned activities in home and community settings.
Program Assistant/Classroom Assistant
Shining Stars Montessori Academy
Washington, DC
08.2014 - 08.2023
- Assisted with lesson planning, taught small student groups, supervised students in the playground and classroom, participated in organizing school events, served as a desk clerk handling messages and calls, interacted with visitors and guests in the office, maintained and compiled weekly minutes for the organization, arranged and coordinated meetings and seminars for staff and administration, and fostered communication and relationships with various external and internal departments.
- Offered technical support to program participants by addressing inquiries through phone or email communication.
- Ensured compliance with organizational policies and procedures while administering programs.
- Monitored progress on project timelines associated with each program activity or initiative.
- Collaborated with cross-functional teams to develop innovative solutions for complex challenges.
Job Counselor
PGSYCEP
Washington, DC
06.2020 - 08.2022
- Counseled clients on how best to manage work and life balance issues associated with transitioning into a new position.
- Conducted research on employers, industries, and occupations to provide accurate information to clients.
- Provided career guidance to clients through individual counseling sessions.
- Educated unemployed individuals on methods of job search strategies including online resources or networking contacts.
- Advised clients on resume writing techniques including content organization and formatting tips.
- Encouraged clients to take part in volunteer activities as a way of gaining experience or developing new skills.
- Developed individualized action plans for clients in order to help them reach their employment goals.
- Developed positive relationships with employers in the community in order to increase opportunities for client referrals.
- Assessed client needs and identified appropriate job counseling services.
- Provided ongoing support to clients during their transition into new roles, ensuring long-term success in the workplace.
- Implemented an efficient case management system that streamlined workflow and improved service delivery outcomes.
- Enhanced client satisfaction through personalized career guidance based on individual needs and goals.
Experienced Retail Merchandiser/Consultant
Secondi Consignment
01.2013 - 12.2015
- Demonstrated use and care of priced merchandise, stocked shelves, maintained inventory supplies, recorded maintenance of merchandise and customer consumer files, operated cash registers and developed promotions for upcoming sales and promotions.
- Organized product displays in accordance with corporate guidelines.
- Inspected stores regularly for proper stocking and display of products.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Managed customer relationships to ensure satisfaction and loyalty.
- Maintained accurate inventory records of all stock items.
Desk Clerk
Atlanta Union Mission- Women's Shelter
01.2009 - 12.2012
- Worked as desk clerk for organization providing phone service and developing a professional manner for incoming clients, maintained booking information for company meetings, handled incoming donations, answered phones, maintained company receipts and budget.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Updated guest profiles with contact information and preferences.
- Monitored security cameras to identify suspicious activity near the premises.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Answered phone calls promptly and professionally.
Education
Teacher Assistant Montessori Certification -
Berrie School
02-2018
High School Diploma -
Henry W. Grady High
Atlanta, GA05.2009
Skills
- In-depth knowledge of OCTO Quickbase program and HMIS Program
- Maintaining professionalism with clients
- PC-Proficiency (MS Excel, Word/ PPT/Outlook)
- Case documentation
- Documentation and reporting
- Relationship building
- Client advocacy
- Community outreach
- Resource management
- Case needs assessment
- Individualized counseling
- Client relationship management
Certification
Med Trainor Certifications
mobile crisis intervention and response in behavioral health part 1 and 2
DC Department of Human Services Permanent Supportive Housing Case Management Training
Caring for Children in Behavioral health: USE of Physical holding techniques
Characteristics of an Effective Medication management System
CMS- Documentation Standards for medical records
Crisis Intervention in Mental Health
Depression in Children
HIPAA- Information security and awareness
HIPAA and patient rights in Behavioral Health Settings
HIPAA Privacy Rule
Identifying and Reporting Child Abuse and Neglect
Increasing Patient Engagement and Activation
Informed Consent
References
References available upon request.
Timeline
Case Manager
Metropolitan Educations Solutions
02.2024 - Current
Community Support Worker
District Health Office/ Team Impacc
11.2023 - 03.2024
Job Counselor
PGSYCEP
06.2020 - 08.2022
Program Assistant/Classroom Assistant
Shining Stars Montessori Academy
08.2014 - 08.2023
Experienced Retail Merchandiser/Consultant
Secondi Consignment
01.2013 - 12.2015
Desk Clerk
Atlanta Union Mission- Women's Shelter
01.2009 - 12.2012
Teacher Assistant Montessori Certification -
Berrie School
High School Diploma -
Henry W. Grady High