Shaneka Dingle
Bowman, SC,South Carolina
Summary
Dynamic Assistant Manager at Pilot Travel Centers with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and team leadership, I successfully improved cash reconciliation accuracy and fostered a positive work environment, driving operational excellence and achieving high service standards.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Pilot Travel Centers
07.2014 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
05-2000
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
Timeline
Assistant Manager - Pilot Travel Centers
07.2014 - 03.2025
Branchville High School - High School Diploma,
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