Shanel Baker
Newark,NJ
Summary
Dynamic professional skilled in managing front desk operations and billing processes. Maintains organized environments while efficiently handling high-volume tasks, such as processing invoices and resolving customer inquiries, to enhance satisfaction and operational success.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist/Billing Specialist
New Essecare Of NJ
Orange, NJ
08.2024 - Current
- Processed and submitted accurate and timely invoices for billing, ensuring compliance with company policies and procedures
- Collaborated with internal departments to resolve billing inquiries or disputes, providing excellent customer service and maintaining positive relationships
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Efficiently managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
- Managed guest check-ins and check-outs with accuracy and attention to detail
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Maintained an organized filing system for documents and records, ensuring easy retrieval and confidentiality
- Verified patient insurance coverage and obtained necessary authorizations for medical procedures
Per Diem Aide
Newark Board Of Education
Newark, NJ
03.2019 - 01.2024
- Assisted lead teacher in the implementation of lesson plans and curriculum materials
- Provided one-on-one support to students with special needs, ensuring their academic success and emotional well-being
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Supported students during instructional activities, providing guidance and clarification when needed
- Utilized various teaching aids and resources to enhance student engagement and understanding of subject matter
- Monitored student progress through regular assessments, documenting observations for teacher review
- Assisted in the preparation of classroom materials, including worksheets, visual aids, and educational games
- Supervised students during recess periods, ensuring their safety while promoting social interaction and physical activity
- Facilitated small group activities to reinforce concepts taught in class and promote peer collaboration
- Implemented behavior management techniques outlined by the lead teacher or school administration
- Communicated regularly with parents/guardians regarding student progress, behavior issues, or concerns as directed by the lead teacher or school policy
- Maintained accurate records of student attendance, grades, assignments completed, etc
- Participated in staff meetings and professional development sessions to stay updated on best practices in education
Store Manager
Payless Shoe Source
Union, NJ
07.2016 - 08.2018
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Developed and executed marketing campaigns to increase brand awareness and attract new customers
- Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
- Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Implemented customer service initiatives that improved overall satisfaction ratings by XX%
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Implemented incentive programs that motivated employees to exceed sales targets resulting in an XX% increase in monthly revenue
- Identified areas of improvement within the store layout resulting in a XX% increase in average transaction value
- Implemented effective loss prevention measures resulting in a XX% reduction in inventory shrinkage
- Developed and maintained strong relationships with key customers, addressing their needs and ensuring high levels of satisfaction
- Managed store budgets, tracking expenses, and implementing cost-saving measures to maximize profitability
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Maintained a clean, organized, and visually appealing store environment that exceeded customer expectations
Education
Certificate - Medical Billing
Frontier Medical School
06-2004
None - Business Management
Essex County College
03-1994
Upper secondary education -
East Side HS
06-1993
Skills
- Attention to detail
- Customer service
- Organizational skills
- Medical scheduling
- Medical office experience
- Clerical experience
- Time management
- Medical records
- Front desk
- Administrative experience
- Patient interaction
- Word Processing
- Medical terminology
- Interpersonal skills
- English
- Writing skills
- Computer operation
- Patient insurance verification
- Filing
- Multi-line telephone systems
- Administrative skills
- Phone etiquette
Personal Information
Title: Receptionist/Billing
Languages
English
Timeline
Front Desk Receptionist/Billing Specialist
New Essecare Of NJ
08.2024 - Current
Per Diem Aide
Newark Board Of Education
03.2019 - 01.2024
Store Manager
Payless Shoe Source
07.2016 - 08.2018
Certificate - Medical Billing
Frontier Medical School
None - Business Management
Essex County College
Upper secondary education -
East Side HS