Shanel Forde
Lebanon,PA
Summary
Dependable and detail-oriented professional with a proven track record in fast-paced, high-responsibility environments that demand strong communication skills, accuracy, and exceptional customer service. Expertise in adhering to procedures, managing time efficiently, and maintaining organized workspaces ensures seamless operational flow. A respectful approach to customer interactions and teamwork fosters positive relationships and enhances collaboration. Seeking an opportunity in a hospital setting where reliability, professionalism, and a commitment to patient-focused service are paramount, aiming to contribute to patient-centered care while gaining valuable hands-on experience in the healthcare field.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
02.2020 - Current
- Utilized strong verbal and written communication skills to enhance team interactions and project outcomes.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepared and served high-quality beverages, ensuring consistent taste and presentation standards.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Implemented strategies to enhance workflow during peak hours, improving overall service speed.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
PSE CLERK
United States Postal Service
11.2019 - 01.2020
- Prepares work area, ensuring all necessary support equipment and materials, including labels, trays, and other containers, are in place
- Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed
- Processed incoming and outgoing mail, ensuring timely delivery and adherence to postal regulations.
- Operated automated sorting equipment, enhancing efficiency in mail distribution workflows.
- Assisted customers with inquiries and services, providing exceptional support to enhance overall satisfaction.
- Maintained accurate records of transactions, contributing to operational consistency and accountability.
Education
High school or equivalent -
Frederick Douglass Academy II H.S
New York, NY06.2012
Skills
- Barista Experience
- Cash Handling
- POS
- Time management
- Active listener
- Filing systems
- Package handling
- Workplace safety
Languages
English
Timeline
Barista
Starbucks
02.2020 - Current
PSE CLERK
United States Postal Service
11.2019 - 01.2020
High school or equivalent -
Frederick Douglass Academy II H.S