Shanel Hackett
Washington,District of Columbia
Summary
Over a decade of proven experience in Property Management. I am focused, versatile, reliable, dependable, goal-oriented, flexible, positive, emotionally stable, and able to adapt effectively to challenges and emergencies. Proven success in improving operations and solving problems. Wide breadth of hospitality and customer service. Understands the importance of preventative maintenance. Maintain the confidentiality of customers. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager
Polinger Company
11.2025 - Current
- Successfully led a team of 5 to 7 employees, effectively delegating tasks to not only meet but surpass monthly occupancy goals while ensuring optimal net operating income (NOI).
- Developed marketing strategies to attract new tenants, increasing occupancy rates across managed properties.
- Analyzed market trends to inform pricing strategies, enhancing competitive positioning within the real estate market.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed and implemented maintenance schedules to enhance property conditions and tenant satisfaction.
- Managed tenant relations, addressing concerns promptly to foster positive community engagement.
- Coordinated leasing activities, including marketing strategies to attract potential tenants effectively.
COMMUNITY MANAGER
GREYSTAR
05.2025 - 10.2025
- Supervise 5 to 8 employees, delegating property tasks to exceed monthly occupancy goals, while maintaining NOI.
- Increased overall monthly net operating income (NOI) by more than 7%, increased physical occupancy by 30%, and achieved 99.9% accuracy on monthly audits.
- Accounts payable and post daily rent receivable.
- Manage the property's financial records by reconciling monthly reports and receivables.
- Prepare the annual budget for each asset within the designated portfolio.
- Review all rental applications and direct the compliance analysis of the prospect's credit and financial records for approval.
- Event planning and outreach to achieve monthly goals.
- Perform interviews, hire, and train new staff.
- Complete monthly property inspections.
- Conducts market research to ensure the property is appropriately positioned to maintain the highest achievable.
- Managed resident communications, addressing inquiries and resolving issues promptly.
MULTI-SITE COMMUNITY PROPERTY MANAGER
Borger Residential/Donohoe Companies Inc.
05.2017 - 05.2025
- Led a team of 5-11 employees, effectively delegating property tasks not only to meet but to surpass monthly occupancy targets while ensuring the net operating income (NOI).
- Achieved remarkable results in physical occupancy and delinquency.
- Managed the day-to-day operations of the assigned properties.
- Coordinated daily activities and social events for residents.
- Ensured that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.
- Controlled expenditures by staying within the constraints of the approved budget and managed the balance and maintenance of the petty cash fund.
- Monitored the lease enforcement process by approving prospective resident applications, discounts, and renewal leases, conducting periodic apartment inspections, following proper notice requirements, processing evictions, and imposing and collecting late fees and other charges as allowable and stated in the terms of the lease.
- Communicated with the RCC Rent Control office, DOB office, and several entities daily.
- Conducted regular property inspections and took appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
ASSISTANT PROPERTY MANAGER
The Donaldson Group
01.2007 - 02.2017
- Performs leasing, marketing, customer service, and administrative duties.
- Processed and completed Notice to Vacate forms.
- Toured apartments with prospective residents; applied effective closing techniques to secure applications.
- Completed the rental process while complying with all Fair Housing Regulations.
- Collected rent and made payments to the repair and maintenance staff.
- Retained tenants by offering alternative solutions and resolving all other problems faced by them.
- Posted marketing information on social media sites such as Facebook and Craigslist.
Education
Real Estate - undefined
TriStar Real Estate, School
Silver Spring, MD08-2016
Certificate -
Americare School of Nursing
Alexandria, VA02-1996
Diploma - A/P Studies, General Studies
Oxon Hill Senior High School
Oxon Hill, MD06-1994
Skills
- Rent Control (RCC) Knowledge
- Inclusionary (IZ) & Affordable (ADU) Knowledge
- Communication Skills
- Property management
- Budget preparation
- Tenant screening
- Employee training
- Customer Service/Relations
- Time Management
- Critical Thinking Skills
- Documenting events
- Safety-Conscious
- Multi-Tasker
- Inventory Management
- Proficient in using hand and power tools such as saws, drills, sanders, and routers
- Skilled in reading and interpreting blueprints and schematics
- Experienced in designing and building custom furniture and cabinetry
- Knowledgeable in different types of wood and their characteristics
- Strong attention to detail and ability to produce high-quality work
- Staff management
Certification
CAM, 2026, Candidate
Awards
- 2021-2024, Best curb appeal
- 2019-2023, Highest TPA Telephone performance analysis
- 2017, Most improved delinquency rate
Timeline
Property Manager
Polinger Company
11.2025 - Current
COMMUNITY MANAGER
GREYSTAR
05.2025 - 10.2025
MULTI-SITE COMMUNITY PROPERTY MANAGER
Borger Residential/Donohoe Companies Inc.
05.2017 - 05.2025
ASSISTANT PROPERTY MANAGER
The Donaldson Group
01.2007 - 02.2017
Real Estate - undefined
TriStar Real Estate, School
Certificate -
Americare School of Nursing
Diploma - A/P Studies, General Studies
Oxon Hill Senior High School