Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Shanel Jackson

Human Resources Manager
Macon,GA

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

4
4
years of post-secondary education
4
4
years of professional experience

Work History

Assistant Manager

Plato's Closet
Macon, GA
02.2019 - 11.2020
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.

Customer Service Representative

Circle K Convenience Store
Macon, GA
03.2018 - 11.2020
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.

Education

High School Diploma -

Central High School
Macon, GA
08.2010 - 05.2014

Skills

    Employee performance evaluations

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Timeline

Assistant Manager

Plato's Closet
02.2019 - 11.2020

Customer Service Representative

Circle K Convenience Store
03.2018 - 11.2020

High School Diploma -

Central High School
08.2010 - 05.2014
Shanel JacksonHuman Resources Manager