Shanel Makawa
Tampa,FL
Summary
Motivated and driven psychology student graduating in 2026 with a strong interest in human behavior, social dynamics, and community impact. Organized and reliable, with strong communication and problem-solving skills developed through academic pursuits and hands-on volunteer experience. Proven ability to manage multiple responsibilities, collaborate in team environments, and adapt quickly in fast-paced settings. Eager to contribute to an entry-level role while pursuing continuous learning, professional growth and support organisational success.
Overview
1
1
year of professional experience
Work History
Receptionist
Syllette King, GYN & Medical Spa
Orlando, FL
02.2023 - 04.2023
- Scheduled appointments and maintained calendar for management team, optimizing time management.
- Answered multi-line phone system, directing calls efficiently and professionally.
- Implemented filing systems for improved document retrieval and organizational efficiency.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
General Assistant
Showcase Cinema
Dudley, United Kingdom
09.2022 - 11.2022
- Supported inventory management, organizing products for efficient access and restocking.
- Assisted in daily operations, ensuring smooth customer service experiences.
- Collaborated with team members to maintain cleanliness and safety standards throughout the cinema.
- Operated ticketing systems, processing transactions accurately and efficiently for patrons.
- Trained new staff on operational procedures and customer service expectations.
Education
Bachelor of Science - Psychology
University of South Florida
Tampa, Florida12-2026
A.A - General Studies
Valencia College
Orlando, Florida05-2024
High school diploma -
Dudley College of Technology
Dudley, United Kingdom08-2022
High school diploma -
Phoenix Collegiate
West Bromwich, United Kingdom08-2020
Skills
- Works Well Under Pressure
- Multitasking and organisation
- Customer service
- Critical thinking
- Cash handling
- Guest engagement
- Time management
Languages
English
Native or Bilingual
School Awards
- Excellent Progress in Music, PE and Science, Phoenix Collegiate, 2019
- Student Leadership Certificate, Phoenix Collegiate, 2019
- High Levels of Academic Success in Music, Phoenix Collegiate, 2018
- Vocal Training Assessment Level Four, Sandwell Music and Arts, 2018
- Business Partnership Award, Phoenix Collegiate, 2016
- Excellence in Music Award, Phoenix Collegiate, 2016
- High Levels of Academic Success in Mathematics, Phoenix Collegiate, 2016
Timeline
Receptionist
Syllette King, GYN & Medical Spa
02.2023 - 04.2023
General Assistant
Showcase Cinema
09.2022 - 11.2022
Bachelor of Science - Psychology
University of South Florida
A.A - General Studies
Valencia College
High school diploma -
Dudley College of Technology
High school diploma -
Phoenix Collegiate