Shanel Smith
Rochester,NY
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and profitability at STARR CEO. Expert in inventory management and customer service, demonstrated through streamlined operations and fostering strong vendor relationships. Skilled in team leadership and problem-solving, significantly improving company culture and client satisfaction.
Overview
16
16
years of professional experience
Work History
Operations Manager
STARR CEO
08.2020 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Bar Manager
Elite Bar and Grill
07.2009 - 08.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
Education
Associate of Science - Business Administration And Management
Everest Institute
Rochester 06.2008
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
Timeline
Operations Manager
STARR CEO
08.2020 - Current
Bar Manager
Elite Bar and Grill
07.2009 - 08.2020
Associate of Science - Business Administration And Management
Everest Institute
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