Shanell Alvarado
San Antonio
Summary
Skilled in customer service and problem-solving, I enhanced customer satisfaction at Salelytic by resolving inquiries efficiently. Demonstrating strong communication and conflict resolution skills, I managed high-volume calls at Xerox, focusing on achievements like improving team efficiency and maintaining composure under pressure.
Overview
11
11
years of professional experience
Work History
Remote Customer Service Representative
Salelytic
06.2021 - 11.2024
- Assisted customers with inquiries and resolved issues to enhance customer satisfaction.
- Improved customer experience by providing timely and accurate information on products and services.
- Responded to customer calls and emails to address concerns and ensure prompt resolution.
- Enhanced team efficiency with effective collaboration in a fast-paced environment.
Prepared Foods Team Member
Whataburger
05.2017 - 03.2020
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
Call Center Customer Service Representative
Xerox
10.2013 - 10.2014
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Brackenridge High School
San Antonio, TX05.2006
Skills
- Customer service
- Conflict resolution
- Communication skills
- Problem solving
Timeline
Remote Customer Service Representative
Salelytic
06.2021 - 11.2024
Prepared Foods Team Member
Whataburger
05.2017 - 03.2020
Call Center Customer Service Representative
Xerox
10.2013 - 10.2014
Brackenridge High School
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