Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shanell Davis-Okeke

Downers Grove,IL

Summary

Competent Credit and Collection Analyst bringing 20 years of experience carrying out all area of accounting functions in high volume environments. Proficient in AP, AR, Cash posting, Billing and Deductions which included the following tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

16
16
years of professional experience

Work History

Accounts Receivable Specialist I

CDW
10.2018 - 01.2024
  • Continuously review all top 20 owing and past due accounts.
  • Notify sales of delinquent accounts and any actions being taken
  • Billing invoices through online billing Portals and correcting EDI rejections errors for over 50 accounts.
  • Utilize Oracle reporting tools to provide valuable data for Accounts Receivable processes.
  • Responsible for receiving, processing, and reconciling cash receipts daily, in multiple currencies Across, different legal entities and bank accounts
  • Oracle's Accounts Receivable module for streamlined management of invoicing, credit, and collections processes.
  • Ensure accurate recording and reconciliation of financial transactions within Oracle system.
  • Improve efficiency in billing processes by consistently utilizing online billing portals
  • Address and correct EDI rejection errors promptly, ensuring accurate and error-free invoicing.
  • Preformed ran daily receipt report, and reconciliation of unapplied cash transactions across various legal entities.
  • Manage cash receipts in multiple currencies and reconcile discrepancies across different bank accounts for comprehensive financial oversight.
  • Proficient in applying received cash to customer accounts with accuracy and efficiency.
  • Monitor and analyze cash receipts, identifying trends and areas for improvement in cash flow cycles.
  • Provide training and guidance to team members on Accounts Receivable processes and best practices.
  • Actively participate in knowledge-sharing initiatives to enhance overall efficiency within each account.
  • Ensure accuracy and compliance of all invoices generated through thorough validation processes.

Accounts Receivable / Credit & Collections Analyst

Essendant
06.2015 - 09.2018
  • B2B Key Accounts
  • Review assigned portfolio 8 million Dollars of approximately 800 accounts with credit limits.
  • Identify high risk / delinquent accounts and initiate collection action.
  • Action includes but is not limited to placing orders on hold and contacting customers for payment via email, fax, and/or phone.
  • Customer contact and collection actions taken in accounts receivable system and physical file as needed.
  • Prepare, apply, and process all US lockbox transactions, EDI, miscellaneous cash, manual and bank back up.
  • Reconcile unapplied checks deductions to open credits, closing remittances.
  • Researching all deductions Taxes, freight, restocking fee’s, pricing, quantity, replacement
  • Enhanced cash flow by analyzing and resolving outstanding account balances.

SR Credit & Collections / AR Analyst B2B Key

Underwriters Laboratories INC
04.2014 - 09.2015
  • Managed over 500 customer accounts within portfolio.
  • Investigate fraud cases and possible legal action for bad debt write off or reserved.
  • Review collection reports to ascertain status of collections and balances outstanding to evaluate effectiveness of current collection policies and procedures.
  • Performed review on all delinquent accounts that are considered to be uncollectible to ensure maximum efforts have been taken before assigning to bad debt status to account.
  • Coordinate with others, including personnel in company branches and credit card companies, to exchange information and update controls.
  • Billing invoices through online billing Portals and correcting EDI rejections errors.

Project Management Field Support Specialist

Grainger
06.2012 - 03.2014
  • Preformed and resolve questions and problems on quotes, orders from internal and external plus vendors for all 800 accounts.
  • Preformed all update request within Sourcing systems to make changes to orders, quotes, customer information; and providing proof of delivery, tracking orders and changing delivery dates as needed.
  • Preformed quotes change request as required to support internal and external needs.
  • Preformed follow up on purchase orders with supplier and manufactures to ensure timely ETA and receipt and ship date.
  • Managed cross-functional teams to ensure effective communication and collaboration throughout the project lifecycle.

Commercial Credit & Collections

Grainger
06.2008 - 05.2012
  • Provide effective management of over 500 commercial delinquent customers' accounts to achieve established collections targets by using professional collection expertise and techniques to discover root cause of customers nonpayment.
  • Leading conference calls between internal and external customer, to bring resolution to discrepancies and disputes.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively with our team.

Education

BBA - Business Administration And Management

American InterContinental University-Some College
Schaumburg, IL
09.2016

Skills

  • Accurate Payment Posting
  • Audit Procedures
  • Cash Application
  • Codes Reviewing
  • Credit and Collections
  • Investigative Research
  • Collections
  • Customer Service Support
  • Relationship Building
  • Data Inputting
  • Payment Posting
  • Claims Processing
  • Accounts Receivable
  • Account Reconciliation
  • Invoice Preparation
  • Dispute Resolution
  • Debt Collection
  • Problem Solving
  • Payment Negotiations
  • Attention to Detail
  • Decision Making
  • Invoice Processing
  • Adaptability
  • Organizational Skills
  • Conflict Resolution
  • Credit Management
  • Analytical Thinking
  • Purchase Orders
  • Data Entry
  • Federal Regulation Compliance
  • 45 Kph
  • Accounts Payable
  • Billing
  • Critical Thinking
  • CRM Tracking

Affiliations

  • Experienced Accounts Receivable-Credit & Collection Analyst responsible for investigating, verifying, analyzes and reconciles customer accounts.
  • Independent self-starter, able to set own priorities and develop innovative and timely solutions to problems.
  • Able to handle multiple complex projects and processes simultaneously to successfully meet established deadlines.
  • Excellent communication skills: Able to communicate orally and in writing with all levels of management and clients.
  • Exceptional interpersonal skills that cultivate positive internal and external relationships.
  • Excellent organizational skills and work ethic.
  • Advance Microsoft Office (Word, Excel, Outlook, PowerPoint,), SAP; CRM; CDK; Pinnacle; D365; Jagger; Coupa, Oracle Accounting System, AS400, Quick Books, Peach tree and Lotus note, Import and Export

Timeline

Accounts Receivable Specialist I

CDW
10.2018 - 01.2024

Accounts Receivable / Credit & Collections Analyst

Essendant
06.2015 - 09.2018

SR Credit & Collections / AR Analyst B2B Key

Underwriters Laboratories INC
04.2014 - 09.2015

Project Management Field Support Specialist

Grainger
06.2012 - 03.2014

Commercial Credit & Collections

Grainger
06.2008 - 05.2012

BBA - Business Administration And Management

American InterContinental University-Some College

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