Shanell Douglas
Horn Lake,MS
Summary
Dedicated, certified medical assistant skilled in technical, clerical, and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant
BMG-Southaven Family Practice
Southaven, Mississippi
06.2024 - 08.2025
- Proactively fulfills patient care responsibilities as requested by physician or other clinicians in the physician office.
- Fulfills environmental responsibilities as assigned that may include setting up exam room, instruments, and other equipment.
- Fulfills clinical medical assisting responsibilities as needed.
- Assisted physicians in patient examinations and procedures.
- Collected and recorded patient medical histories accurately.
- Maintained cleanliness and organization of examination rooms.
- Administered medications and vaccinations as directed by healthcare providers.
- Educated patients on treatment plans and medication usage effectively.
- Processed insurance claims and handled billing inquiries professionally.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
E-Commerce Supervisor
Kroger’s
Southaven, Mississippi
10.2021 - 03.2024
- Responsible for cashiering, receiving, staging, sorting, cleaning, and handing groceries.
- Receive customers inquiries and resolve customer service issues in person or by phone.
- Aid customers by helping customers by helping find and decide on which item to buy.
- Assisted customers with technical problems related to their online purchases.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Identified appropriate solutions to minimize issues and quickly solve problems.
Mound Bayou Police Department Youth Program
06.2013 - 08.2013
- Planning and coordinating community outreach programs.
- Handling paperwork, scheduling, and other administrative work.
- Answering telephone calls.
TLC Learning Center
08.2013 - 05.2013
- Monitoring child to ensure their safety.
- Basic care such as feeding, changing diapers, and aiding with personal hygiene.
- Maintaining a clean and organized environment.
- Planning and implementing age-appropriate activities.
Education
Diploma -
Concorde Career Colleges
Southaven, MS05-2024
High School -
John F Kennedy Memorial High School
Mound Bayou, MSSkills
- Communication skills
- Detail-oriented
- Organizational skills
- Administrative skills
- Vital signs
- Computer literacy
- drawing blood
- Performing EKGs
- Administering medication
- Administering vaccinations, injections
- Preparing exam rooms for procedures
- EHR systems (Epic)
- Clinical documentation
- Basic life support
- Medical terminology
References
Available upon request
Timeline
Certified Medical Assistant
BMG-Southaven Family Practice
06.2024 - 08.2025
E-Commerce Supervisor
Kroger’s
10.2021 - 03.2024
TLC Learning Center
08.2013 - 05.2013
Mound Bayou Police Department Youth Program
06.2013 - 08.2013
Diploma -
Concorde Career Colleges
High School -
John F Kennedy Memorial High School