Summary
Overview
Work History
Education
Skills
Timeline
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Shanell Hill

Philadelphia,PA

Summary

Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

6
6
years of professional experience

Work History

Crew Member

mc donalds
Philadelphia, PA
05.2024 - Current
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Informed customers about daily specials in an engaging manner.
  • Checked expiration dates on all products before serving them to customers.

Shift Supervisor

cvs
Sharon Hill, PA
01.2024 - 10.2024
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

HHA

Spring of Life
Philadelphia, PA
10.2020 - 07.2024
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Provided companionship services to patients in their homes, including reading aloud, playing board games and engaging in conversation.
  • Performed light housekeeping duties such as laundry, vacuuming and dusting.
  • Prepared meals according to dietary requirements and preferences of the client.
  • Answered questions from family members about the care being provided to the client.
  • Helped keep track of medical supplies used by the client throughout the day.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.

Direct Support Caregiver

Public Partnerships LLC
Philadelphia, PA
02.2019 - 04.2020
  • Provided daily assistance with personal hygiene and grooming needs.
  • Managed medications according to physician instructions and agency protocols.
  • Maintained a safe environment for the clients by monitoring their whereabouts at all times.
  • Supported clients in developing independent living skills such as budgeting, grocery shopping, cooking.
  • Transported clients to medical appointments or other destinations as needed.

Education

High School Diploma -

One Bright Ray Community High School
6404 Elmwood Avenue Philadelphia Pa19142
08-2017

Skills

  • Beverage Preparation
  • Inventory Restocking
  • Customer Service
  • Food Running
  • Safe Food Handling
  • Food Preparation
  • Customer Engagement
  • Telephone Etiquette
  • Integrity and Honesty
  • Valid Driver's License
  • Heavy Lifting
  • State regulations knowledge
  • Visual Communication
  • Problem-Solving

Timeline

Crew Member

mc donalds
05.2024 - Current

Shift Supervisor

cvs
01.2024 - 10.2024

HHA

Spring of Life
10.2020 - 07.2024

Direct Support Caregiver

Public Partnerships LLC
02.2019 - 04.2020

High School Diploma -

One Bright Ray Community High School

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Shanell Hill