Shanell Joplin
Chicago,IL
Summary
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Concierge
Titan Security
Chicago, Illinois
04.2024 - Current
- Managed incoming calls, emails, and resident inquiries to ensure prompt responses.
- Served as liaison between residents and property management to resolve issues swiftly.
- Coordinated bookings for amenities, including rooftop decks, party rooms, and guest suites.
- Communicated community updates through newsletters to keep residents informed.
- Logged and securely stored incoming deliveries and mail using tracking systems.
- Monitored lobby areas and CCTV systems to uphold security protocols.
- Screened visitors and notified residents of arrivals for enhanced building safety.
- Welcomed residents, guests, and vendors while verifying permissions for access.
Service and Engagement Supervisor
Target T2799
09.2021 - 01.2024
- Supervised team of 20+ staff members
- Cultivated positive community relationships to strengthen partnerships and enhance service engagement.
- Assisted customers by answering questions and fulfilling requests.
- Maintained positive relationships with the community to build and nurture dynamic partnerships.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Developed initiatives to boost customer retention by fostering long-term relationships.
- Trained new employees on proper cash routines, procedures, and requirements.
- Trained and mentored new cashiers, fostering a supportive environment that enhanced team performance and contributions.
- Coordinated scheduling by creating power grids to ensure proper coverage and timely breaks for all employees.
- Prepared orders by processing requests, pulled materials from the warehouse, packed boxes, and prepared shipments.
Education
Highschool Dioplma -
South Shore International College Prep
1955 E 75th Street06-2019
Skills
- Reservation management
- Guest relations
- Customer guidance
- Communication skills
- Active listening
- Attention to detail
- Flexibility and adaptability
- Problem-solving strategies
- Critical thinking
- Time management
- Team collaboration
- Leadership abilities
- Patience and empathy
- Friendly demeanor
Leadership Strengths
- Engaging team and ability to motivate peers
- Work quickly and efficiently
- Having the ability to take constructive feedback and improve on service
- Ability to delegate task and not to take on too much
- Challenging team and leadership
- Knowing correct tone when addressing guest and team members
- Understanding how to speak towards the business on store visits
- Creating a fast, fun, friendly environment for the team and our guest
- Driving Loyalties- store membership programs
Timeline
Concierge
Titan Security
04.2024 - Current
Service and Engagement Supervisor
Target T2799
09.2021 - 01.2024
Highschool Dioplma -
South Shore International College Prep