SHANELLE BENITEZ
Manhattan,US
Summary
Developed robust skills in client relationship building and problem-solving, honed through diverse roles in administrative support and customer service. With over 4 years of experience, adept at enhancing operational efficiency and fostering collaborative environments. Passionate about leveraging leadership and health & safety management skills to drive innovative solutions and improve service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Secretary
United Federation Of Teachers/ Winston Staffing
Manhattan, NY
09.2025 - Current
- Provided clerical support to company employees by copying, printing and filing documents.
- Updated spreadsheets to track, analyze, and report on performance.
- Processed Grievance cases
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Oversaw registration processes for events, ensuring accuracy in attendee information and check-in procedures.
- Streamlined appointment management processes for pension consultations, enhancing communication between teams and clients.
Bilingual Administrative Assistant
Ny Health & Hospital/ DocGo
Manhattan, New York
09.2023 - 04.2025
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Simultaneously provided care for more than 1,000 individuals including kids, single men, & also families providing shelter, food, and hygiene essentials
- Distributed & organized mail room ensuring all mail was received by the right guests
- Met with new clients entering the shelter and completed intake paperwork to admit them into the shelter program
- Enforced shelter rules and policies facilitated seamless communication between departments, enhancing collaboration and ensuring timely response to client needs.
Cashier
Zabars
Manhattan, New York
08.2022 - 08.2023
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Greeted customers in a friendly and professional manner
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift
- Memorized hundreds of UPC codes to provide quicker customer service
Customer Service Representative
Cvs
Manhattan, New York
05.2022 - 08.2022
- Improved customer service scripts, enhancing inquiry handling skills and satisfaction rates.
- Collaborated with departments to boost customer satisfaction and streamline processes.
- Resolved complaints promptly, leading to a notable rise in customer satisfaction ratings.
- Developed a dashboard for real-time metrics, enhancing service efficiency.
- Organized shelves and displays, ensuring a tidy and accessible shopping environment.
Skills
- Microsoft Office
- Health & Safety Management
- Client Relationship Building
- Maintenance
- Appointment scheduling
- Multi-line phone systems
- Mail distribution
Certification
CPR Certified
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Secretary
United Federation Of Teachers/ Winston Staffing
09.2025 - Current
Bilingual Administrative Assistant
Ny Health & Hospital/ DocGo
09.2023 - 04.2025
Cashier
Zabars
08.2022 - 08.2023
Customer Service Representative
Cvs
05.2022 - 08.2022