SHANELLE CINADER
Imlay City
Summary
Dedicated administrative and customer service professional with proven success in enhancing patient care through effective record management and swift resolution of documentation issues. Skilled in task prioritization and leveraging electronic systems to optimize operations in high-volume environments. Consistently delivers improved service delivery and operational efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Unit Clerk / Nurse Aide
McLaren
Lapeer
03.2025 - 01.2026
- Reviewed, verified, and maintained accurate patient records and documentation within electronic systems.
- Entered and updated data while ensuring completeness, accuracy, and compliance with organizational standards.
- Coordinated with staff to resolve documentation discrepancies, enhancing accuracy of patient records.
- Prioritized and managed multiple tasks simultaneously to ensure smooth workflow and timely patient care.
- Supported daily operations by effectively utilizing electronic records systems and Microsoft Office applications.
- Maintained strict confidentiality when handling sensitive information.
Resident Aide
Serene Gardens
Imlay City
10.2023 - 02.2025
- Monitored resident needs and updated records with strong attention to detail, ensuring timely responses to care requirements.
- Maintained accurate resident documentation and communicated critical updates to appropriate personnel to support resident care.
- Assisted with administrative and customer service tasks, effectively addressing questions and resolving concerns to enhance resident satisfaction.
- Managed various tasks simultaneously to ensure smooth operations. while meeting quality and service expectations.
Cashier / Customer Service Associate
Speedway
Imlay City
10.2014 - 08.2015
- Resolved customer concerns, applying effective problem-solving and communication skills to improve service experience.
- Processed high-volume transactions, ensuring accuracy and attention to detail to enhance customer satisfaction.
- Demonstrated strong multitasking skills, effectively managing customer interactions and transactions in a fast-paced environment.
- Maintained accurate records and balanced cash transactions.
Manager
AMC Theatres
Burlington
08.2009 - 10.2014
- Managed daily operations, scheduling, staffing, cash handling, and customer service to ensure smooth business functioning.
- Supervised and coached employees to achieve performance objectives and foster team development.
- Handled escalated customer concerns and implemented resolutions to enhance customer satisfaction.
- Monitored compliance, safety standards, and operational procedures.
Education
High School Diploma -
Woburn Memorial High School
Woburn, MA06-2008
Skills
- Patient record management
- Electronic records systems
- Data entry accuracy
- Documentation compliance
- Enrollment verification
- Records management
- Workflow optimization
- Task prioritization
- Time management
- Telephone and email communication
- Communication skills
- Records management
Certification
Basic Life Support (BLS), American Heart Association, 2025
Timeline
Unit Clerk / Nurse Aide
McLaren
03.2025 - 01.2026
Resident Aide
Serene Gardens
10.2023 - 02.2025
Cashier / Customer Service Associate
Speedway
10.2014 - 08.2015
Manager
AMC Theatres
08.2009 - 10.2014
High School Diploma -
Woburn Memorial High School