Shanelle Grantham

• Conduct comprehensive application training for various systems and clients, as well as providing an overview of company and client-specific policies and procedures.
• Create and update detailed training materials to enhance user understanding, including working with leadership and various departments to develop training materials for Tower Health.
• Provide constructive feedback to leadership regarding newly hired employees in the training environment.
• Conduct weekly 1:1/group meetings with new hires to discuss training opportunities, provide feedback regarding audits, and maintain communication between new hires and main floor leaders.

• Provided excellent customer service to resolve customer complaints promptly and professionally, while maintaining the ensemble's key principles and procedures.
• Consistently exceeded all expected metrics and key performance indicators.
• Contributed daily to DIBS meetings.
• Supported team members as chat support, providing continued training when necessary.
• Completed assigned work queues.

Accounts Payable, Accounts Receivable, Customer Care, Data Entry, Dental Assisting, Human Resources, Hygiene Appointment Coordinator, Insurance Claims Processing, Insurance Verification, Lab Coordinator, Marketing, Meeting Planner/Facilitator, Patient Scheduling, Payment Processing, Treatment Plan Coordinator, Social Media Manager, Processed Monthly/Yearly Production Reports, Reception, Staff Management/Evaluations