SHANELLE LOVE
Summary
Manager with over 9 years of experience in retail and food service, excelling in customer service and team management. Proficient in operations management, inventory control, and staff training, with a proven ability to enhance customer engagement and drive sales. Committed to fostering a collaborative work environment and optimizing team performance through effective leadership and communication.
Overview
10
10
years of professional experience
Work History
GENERAL MANAGER
Dominos Pizza
Travis AFB
04.2026 - Current
- Managed daily operations of a high-volume pizza store.
- Led staff training programs to enhance team performance.
- Oversaw inventory management and supply chain processes.
- Ensured compliance with health and safety regulations.
- Coordinated scheduling and staffing for optimal coverage.
- Monitored customer service quality and addressed concerns promptly.
- Analyzed sales data to inform operational decisions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
ASSISTANT KITCHEN MANAGER
Applebees
Vallejo
06.2025 - 03.2026
- Supervised daily operations to ensure smooth restaurant functionality.
- Trained new staff on service standards and operational procedures.
- Managed inventory levels and placed orders for supplies as needed.
- Assisted in managing kitchen operations and staff scheduling.
- Trained new kitchen staff on food preparation techniques and safety standards.
- Coordinated inventory management and ensured proper stock levels for supplies.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Supported menu development by providing input on seasonal ingredients and trends.
- Enforced health and safety regulations to maintain compliance in the kitchen.
- Collaborated with front-of-house staff to ensure timely food service delivery.
FRONT END MANAGER
Total Wine and More
01.2025 - 06.2025
- Oversee daily operations of the front-end team, ensuring an exceptional customer experience.
- Manage cashier staff, ensuring smooth and efficient checkout processes, and maintain high standards of customer service.
- Ensure compliance with minor intoxication and age verification policy.
- Responsible for training, coaching, and motivating staff to meet performance goals.
- Address customer inquiries and concerns in a professional manner.
- Handle inventory management, ensure compliance with company policies and procedures, and contribute to sales goals by driving customer engagement.
- In charge of ordering all supplies for the store and change requests.
- Responsible for the back office and loss prevention reports.
TRAVEL MANAGER
Dominos(Travis AFB/Napa/Fairfield)
Travis AFB
08.2024 - 11.2024
- Implemented process improvements to streamline workflows and reduce delays.
- Managed scheduling and task assignments for optimal resource allocation.
- Facilitated training sessions to develop employee skills and knowledge.
- Assisted in developing strategic plans to align with company goals.
- Conducted regular performance evaluations to ensure team accountability.
- Collaborated with management on operational strategies and best practices.
- Ensured that all safety regulations were followed at all times.
GENERAL MANAGER
Dominos Store 7716
La Jolla
06.2022 - 07.2024
- Oversee daily operations to enhance team efficiency and service quality.
- Streamline order processing, reducing wait times and improving communication.
- Maintain inventory accuracy, optimizing stock levels and minimizing waste.
- Implement training programs, boosting service quality and team performance.
- Streamlined staff scheduling, enhancing shift coverage and leading to improved service efficiency during peak hours.
- Analyzed customer feedback to identify service gaps, leading to targeted improvements that increased guest satisfaction ratings.
- Evaluated sales data trends to inform menu adjustments, leading to improved sales performance and customer engagement.
- Fostered a team-oriented environment by training and motivating staff, leading to measurable improvements in performance and service quality.
- Managed operations across high-volume locations, enhancing service speed and satisfaction.
- Collaborated with teams to improve staffing and streamline deliveries, boosting efficiency.
- Implemented marketing strategies, increasing sales and customer satisfaction.
- Analyzed data to resolve bottlenecks, achieving faster delivery times and workflow improvements.
- Mentored staff, fostering a positive environment and enhancing team performance.
- Oversee shift operations, ensuring cost efficiency and optimal inventory management.
- Enhance customer relations and satisfaction through proactive engagement.
- Maintain compliance with health and safety standards, ensuring a secure environment.
- Implement process improvements, leading to measurable operational enhancements.
- Ensure accurate cash handling and financial accountability during shifts.
- Being in charge of scheduling making sure we meet the store needs and make labor.
LEAD ASSISTANT
Dominos Store 8423
Rancho Penasquitos
06.2022 - 07.2024
- Coordinated daily operations to ensure smooth workflow and efficient service delivery.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Oversaw inventory management, including ordering stock and organizing supplies efficiently.
- Assisted in developing promotional materials to enhance customer engagement and sales.
- Handled customer inquiries and resolved issues to maintain high satisfaction levels.
- Managed scheduling for team members to optimize coverage during peak hours.
- Implemented training sessions focused on safety protocols and food handling standards.
DELIVERY DRIVER/DRIVER COORDINATOR/ASSISTANT MANAGER
Dominos Store 8657
MCRD San Diego
05.2021 - 06.2022
- Handle inbound phone calls and place customer orders in a professional manner.
- Prepare, process, and pack all pizza orders neatly and accurately.
- Operate a delivery vehicle and transport pizza and food orders to designated locations.
- Deliver all pizzas and complete all assigned customer orders in a timely manner.
- Clean and maintain the company-assigned vehicle properly and carefully.
- Interpret and follow government traffic laws and company-specified cash handling procedures.
- Maintain driver accountability.
- Conduct inspections, assess training needs, and schedule appropriate action.
- Fostered a collaborative environment among team members, ensuring consistent communication and improved morale.
BARISTA
Starbucks
Point Loma
12.2020 - 05.2021
- Promote coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies.
- Prepare and serve a variety of coffee and non-coffee beverages along with pastries and cookies.
- Welcome customers by determining their coffee interests and needs.
SEASONAL WHOLE FOODS SHOPPER
Amazon Prime Now
San Diego
03.2020 - 07.2020
- Walk the store, pick out groceries for customer orders, and get grocery orders ready for delivery.
- Use a smartphone, manage apps and scan bar codes.
- Check for order quality and communicate with customers about their orders either verbally or through the app.
WAITRESS/BARTENDER
BOWL 360
Ozone Park
10.2018 - 02.2020
- Buss tables, present menus, seat guests, and memorize the menu including ingredient combinations.
- Upsell alcohol, dessert, and appetizers to customers.
- Operate POS terminals to input customer orders, swipe credit cards, and enter cash amounts received.
- Engage in small talk with clientele to build rapport and ensure repeat customers.
- Take food orders from guests at the bar and recommend beverage pairings to go with their meal, boosting spending by an average of $15 per guest.
CASHIER/SALES ASSOCIATE
Burlington
Valley Stream
08.2016 - 04.2018
- Ensure customers are a priority and always assist and acknowledge customers in a helpful manner.
- Understand all systems and procedures to complete transactions using the point of sales registers by handling cash and credit card transactions, including opening new charge accounts.
- Ensure sale floors are maintained by replenishing needed items while maintaining the cleanliness of the sale floor and fitting rooms recovery standards.
- Perform any other duties assigned by the supervisor.
Education
Cuny Queensborough Community College -
Cuny Queensborough Community College
Richmond Hill High School -
Richmond Hill High School
Skills
- Customer Service
- Team Management
- Operations Management
- Cash Handling
- Inventory Control
- Staff Training
- POS Systems
- Food Service
- Sales
- Leadership
References
Samuel Hudson, District Manager, 6198617187
Timeline
GENERAL MANAGER
Dominos Pizza
04.2026 - Current
ASSISTANT KITCHEN MANAGER
Applebees
06.2025 - 03.2026
FRONT END MANAGER
Total Wine and More
01.2025 - 06.2025
TRAVEL MANAGER
Dominos(Travis AFB/Napa/Fairfield)
08.2024 - 11.2024
GENERAL MANAGER
Dominos Store 7716
06.2022 - 07.2024
LEAD ASSISTANT
Dominos Store 8423
06.2022 - 07.2024
DELIVERY DRIVER/DRIVER COORDINATOR/ASSISTANT MANAGER
Dominos Store 8657
05.2021 - 06.2022
BARISTA
Starbucks
12.2020 - 05.2021
SEASONAL WHOLE FOODS SHOPPER
Amazon Prime Now
03.2020 - 07.2020
WAITRESS/BARTENDER
BOWL 360
10.2018 - 02.2020
CASHIER/SALES ASSOCIATE
Burlington
08.2016 - 04.2018
Cuny Queensborough Community College -
Cuny Queensborough Community College
Richmond Hill High School -
Richmond Hill High School