Shanelle Quinones
Santa Maria,CA
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Pismo Bowl. Demonstrated reliability and active listening skills, adept in cash management and resolving conflicts, leading to increased loyalty. Excelled in high-pressure environments, ensuring seamless operations and positive outcomes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Cool Cat Cafe
05.2023 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- i got let go from that job just a few weeks after i told them i was pregnant. i was in the hospital for 12 days and the day i went back to work i got told to go to the office and they let me go but could not give me a reason as to why.
Unarmed Security Guard
Sunrise Security Services
07.2022 - 01.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- i was an unarmed security guard for a shopping plaza in nipomo california but my main site was a bank by the name of Coast Hills Federal Credit Union
- Left this job because the contract with the shopping plaza was cut due to rising costs in wage so they hired a company that would work with their budget for security.
Customer Service Representative
Pismo Bowl
03.2017 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- I was also a cook. just some examples of what i would cook were burgers of all kinds ( veggie, bacon cheeseburgers,). I also made pizzas. i also used a 2 basket deep fryer for all the fried food such as: ( french fries, chicken strips, mozzarella sticks, and corn dog nuggets) just to name a few.
- Another key responsibility I had was i was a cash handler, i would count the drawer at the end of every shift and I would put the money in the safe at the end of every closing shift.
- i was also a key holder for the business for the 6 years i worked there.
- the reason for leaving this job was because i had what i thought was a better opportunity come my way so i took it. Also this was not a job that i could excel in every part of so i put my 1 month notice in. and started working at the security company
Education
High School Diploma -
Nipomo High School
Nipomo06.2017
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Cash Handling
Cash Management
Cash handling expertise
Refund handling
POS System Operation
Payment Collection
Merchandise Restocking
Retail Merchandising
Active Listening
Team Collaboration
Order Taking
Timeline
Customer Service Cashier
Cool Cat Cafe
05.2023 - 08.2023
Unarmed Security Guard
Sunrise Security Services
07.2022 - 01.2023
Customer Service Representative
Pismo Bowl
03.2017 - 07.2022
High School Diploma -
Nipomo High School
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