Shanelle Robbins
CN Guidance & Counseling Services
Baldwin,NY
2
years of professional experience
Psychology graduate and service professional with experience advocating for individuals, managing concerns, resolving service barriers, coordinating with internal and external stakeholders and following issues through to resolution.
Proficient in assessing customers' needs, handling sensitive concerns and escalating complex issues when necessary.
Committed to promoting empathy, sound judgement, problem-solving and strong follow through in fast paced service oriented environments.
Work History
Consumer Coordinator
7 Months- Advocate on behalf of clients by communicating with community organizations and service providers to help resolve issues and improve access to resources
- Managed daily caseloads, prioritizing tasks to support efficient service delivery and follow-up.
- Serve as a primary point of contact for individuals, listening to concerns, identifying needs and connecting them with appropriate service and solutions
- Managed over [70] assigned cases and projects in a year
- Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
- Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
Case Manager Coordinator
1 Year 1 Month- Coordinated care plans connect clients to mental health, housing, and social service resources, improving access to essential support.
- Coordinated care plans to connect clients with mental health, housing, and social service resources, enhancing their access to critical support.
- Provided referrals and advocacy to navigate community-based services, enabling clients to effectively use available resources.
- Maintain accurate case documentation and collaborate with multidisciplinary teams.
- Coordinated referrals to community resources, providers, and support services based on client needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Special Education Teacher Assistant
5 Months- Provided one-on-one and small group academic support in reading and math, improving student comprehension and performance.
- Assisted teachers in implementing IEPs, promoting personalized learning for students with diverse needs.
- Managed classroom environment and applied behavior support strategies, fostering a positive learning atmosphere.
Education
Bachelor of Arts - Psychology
Skills
Case Advocacy & Experience
Crisis intervention
Mental health support
Service & Resource Coordination
Multitasking and organization
Client support
Resource Navigation
Documentation & Record keeping
Microsoft Office Suite
CPR Certified
Customer service
Volunteer Experience
- Sessions of H.O.P.E Non-Profit Organization, Food Pantry Volunteer, Hempstead, NY
- Long Island Coalition for the Homeless
Timeline
Consumer Coordinator
CN Guidance & Counseling Services
03.2026 - CurrentRead More
Case Manager Coordinator
New Horizon Counseling Center
02.2025 - 03.2026Read More
Special Education Teacher Assistant
Plaza Elementary School
09.2024 - 02.2025Read More
SUNY College at Old Westbury
Bachelor of Arts from Psychology
Read More