Shanelle Williams
Sacramento,CA
Summary
Results-driven Sales Enablement Lead with robust experience in fostering sales efficiency and performance. Strengths include structuring comprehensive training programs, optimizing CRM systems, and managing cross-functional teams for unified business goals. Prior work showcases significant impact on sales productivity through strategic planning and implementation of enablement initiatives.
Overview
6
6
years of professional experience
Work History
Sales Enablement & Events
Ouster
01.2022 - 01.2024
- Developed scalable content, curriculum, and onboarding processes within Showpad LMS; delivered training on Salesforce, product knowledge, and sales methodologies.
- Collaborated with cross-functional teams to improve sales efficiency, presenting insights at QBRs and Annual Sales Kickoffs.
- Designed and implemented comprehensive onboarding programs to enhance employee integration.
Sales Operations Manager
Ouster
01.2019 - 01.2022
- Trained and managed a 12-member global sales team in CRM systems, ensuring optimal usage to streamline processes.
- Managed daily functions of deskside support, including defining and implementing processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Office Manager
Chan Zuckerberg (CZI)
01.2018 - 01.2019
- Administered payroll and maintained proper documentation of employee personnel.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Bachelor of Science - Business Admin/Marketing
San Jose State University
Sacramento, CA05.2018
Skills
- CRM/LMS Systems
- Event Planning & Management
- Content development
- Sales process
- Attention to detail
- Organizational skills
- Effective communication
- Employee engagement
- Training development
- Employment recordkeeping
Timeline
Sales Enablement & Events
Ouster
01.2022 - 01.2024
Sales Operations Manager
Ouster
01.2019 - 01.2022
Office Manager
Chan Zuckerberg (CZI)
01.2018 - 01.2019
Bachelor of Science - Business Admin/Marketing
San Jose State University