Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanequa Baldwin

Decatur

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Healthcare Services Group
Decatur
05.2024 - 09.2025
  • 150 or more outbound calls a day following up on patients visits

Customer Service Representative

Walmart
Decatur
03.2022 - 11.2024

Telemarketer

Ask
Montgomery
04.2018 - 08.2022

Education

Bachelor of Science - Information Technology

Colorado Technical University
Colorado Springs, CO
12.2025 - 12.2025

GED - High school diploma or GED

Trenholm state college
Montgomery, AL

Skills

  • Communication skills
  • Customer service
  • Sales
  • Typing skills
  • Time management

Timeline

Bachelor of Science - Information Technology

Colorado Technical University
12.2025 - 12.2025

Customer Service Representative

Healthcare Services Group
05.2024 - 09.2025

Customer Service Representative

Walmart
03.2022 - 11.2024

Telemarketer

Ask
04.2018 - 08.2022

GED - High school diploma or GED

Trenholm state college
Shanequa Baldwin