Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanequa Lewis

Alexander,AR

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in customer satisfaction and complaint resolution. Proven ability to lead teams and enhance service quality while demonstrating reliability and composure. Skilled in cash handling and adept at managing high-volume calls, ensuring efficient and effective customer interactions.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Target
12.2022 - Current
  • Answer phones
  • Help customer with returns
  • Help with need polices
  • Show customers where things they needed
  • Take care of and items that are broken or isn't working correctly

Customer Service Representative

Sykes Enterprises, Incorporated
04.2022 - 07.2022
  • Prepare and send out correspondence
  • Explain and type up policies and procedures.
  • Receive inbound calls regarding medical eligibility.
  • Research different agency changes
  • Answer multi-line phone fax
  • Work in all Microsoft products
  • Fax explanation of benefits to providers as well as subscribers.
  • Plan all company meetings and manage the calendar.
  • Arrange conference calls
  • Research data for multiple programs and explain to subscribers and providers.

Customer Service Team Lead

Walmart
09.2014 - 01.2022
  • Leading and participating in teams by using and sharing resources, information, and tools
  • Determining customer needs and business priorities
  • Coordinating and executing work assignments
  • Providing advice, feedback, and support to ensure timelines and work quality are achieved
  • Modeling and helping other cashiers meet basic requirements.


Customer Service Agent

Fidelity Information Services
08.2009 - 08.2014
  • Received at least 120 calls per day regarding financial needs
  • Assisting customers with multiple payment options
  • Receiving multiple fax request and processing incoming fax mail
  • Updating credit/debit card information
  • Answering multiple questions about credit balances

Education

Benton High School
Benton, AR

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services

Certification

  • Substance abuse Counseling Certification
  • Diversity inclusion and sensitivity V3.1
  • Preventing Discrimination and Harassment in Manufacturing/Industrial
  • CPR Certification

Timeline

Customer Service Cashier

Target
12.2022 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
04.2022 - 07.2022

Customer Service Team Lead

Walmart
09.2014 - 01.2022

Customer Service Agent

Fidelity Information Services
08.2009 - 08.2014

Benton High School

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Shanequa Lewis