Shanequa Perry
Virginia Beach,VA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Adept at enhancing production quality with methodical and organized approach. Good recordkeeping, data entry and process management skills. Industrious, forward-thinking and fastidious about maintaining optimal standards.
Overview
16
16
years of professional experience
Work History
Therapeutic Program Worker
City of Norfolk
Norfolk, VA
08.2022 - Current
- Assisted clients in developing personalized therapeutic programs.
- Conducted group therapy sessions to promote emotional well-being.
- Collaborated with multidisciplinary teams to coordinate care plans.
- Resolved customer inquiries through phone, email, and in-person communication.
- Assisted clients in navigating public partnership programs and services.
- Maintained accurate records of client interactions and service requests.
- Collaborated with team members to improve customer service processes.
Customer Service Representative
Public partnerships
Virginia Beach, Virginia
01.2018 - 08.2022
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to enhance customer service procedures.
- Managed household budgets and allocated expenditures for groceries, property and home maintenance and bill payments.
- Organized personal and professional calendars, providing reminders of upcoming meetings and events.
- Assisted patients with daily activities closely monitoring conditions and safety.
- Educated families and patients on potential plans for care.
- Worked with patients and families to design meal, rehabilitation and other plans for long-term success.
Nursing Assistant
St. Marys hospital for disable children
Norfolk, Virginia
05.2012 - 01.2018
- Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
- Helped patients remain mobile by moving between beds, wheelchairs and other assistive devices for optimal transportation across facility.
- Prepared rooms for patients by cleaning all areas and changing linens.
- Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
- Followed care plan to support patient ambulation and exercise requirements.
- Conducted routine checks on standards patient vitals, including blood pressure, blood sugar and heart rate.
- Assisted children with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff.
- Monitored system performance and reported issues to technical staff.
Data Entry Clerk
Common Wealth assisted living
Chesapeake, VA
10.2010 - 05.2012
- Entered resident information into electronic health records system.
- Maintained accurate files for resident documentation and administrative paperwork.
- Processed daily data entries with attention to detail and confidentiality.
- Assisted staff with scheduling and appointment coordination for residents.
- Updated inventory records for supplies and equipment regularly.
- Reviewed documents for completeness and accuracy before filing.
Education
ADVANCED HIGH SCHOOL DIPLOMA - undefined
Booker T Washington High School
Norfolk, VASome College (No Degree) - Hospitality Administration And Management
Bryant And Stratton College
Virginia Beach, VAPhlebotomy certification - Phlebotomy
Training solutions
Virginia Beach, VA01.2014
Pharmacy tech certification - Pharmacy Technology
Norfolk Techical Center
Norfolk, VA01.2011
Skills
- Data entry
- Electronic records management
- Customer service
- Record keeping
- Attention to detail
- Effective communication
- Conflict resolution
- Customer relationship management
- Therapeutic program development
- Team collaboration
- Problem solving
- Time management
- Training and mentoring
- Call center experience
- Payment processing
- Refunds processing
- Point-of-sale system
- Vital signs monitoring
- Patient documentation
- Blood collection
- Patient care
- Appointment scheduling
- Database management skills
- Data analysis and visualization skills
- Development and programming skills
- Project and process management skills
- Design and multimedia skills
Timeline
Therapeutic Program Worker
City of Norfolk
08.2022 - Current
Customer Service Representative
Public partnerships
01.2018 - 08.2022
Nursing Assistant
St. Marys hospital for disable children
05.2012 - 01.2018
Data Entry Clerk
Common Wealth assisted living
10.2010 - 05.2012
ADVANCED HIGH SCHOOL DIPLOMA - undefined
Booker T Washington High School
Some College (No Degree) - Hospitality Administration And Management
Bryant And Stratton College
Phlebotomy certification - Phlebotomy
Training solutions
Pharmacy tech certification - Pharmacy Technology
Norfolk Techical Center