SHARDAE STARLING
Cincinnati,Oh
Summary
Motivated professional pursuing an administrative role while completing a degree in healthcare administration. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and quickly acquire new skills. Ready to embrace new challenges and contribute effectively to team success.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Therapeutic Program Worker
State of Ohio
Cincinnati, Oh
10.2017 - Current
- Facilitated weekly groups for mental health patients and implemented evidence-based practices to achieve goals
- Monitored and assessed patients for concerning behaviors to proactively adjust treatment strategies
- Documented patients' progress, updated charts, and completed paperwork in avatar system
- Provided clinical guidance to social work department and treatment team
- Assessed the patient's initial treatment needs and documented them in the database.
- Attended and participated in required departmental meetings, training, and performance improvement activities and tasks.
Personal Banker
Citibank
Erlanger, KY
04.2022 - 01.2023
- Maintained and built strong client relationships through quality, personalized interactions.
- Executed wire transfers of funds in compliance with banking best practices.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Entered new account information into computers and filed related forms and other documents.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
- Met with customers to analyze financial needs and maximize sales opportunities.
- Assisted and advised customers on using online and mobile banking systems.
Direct Care Professional
Via Quest Psychiatric and Behavioral Services
Cincinnati, Oh
06.2016 - 10.2017
- Delivered thorough housekeeping services to disinfect environments and minimize pathogens.
- Assisted residents with personal grooming to enhance self-care and confidence.
- Transported residents to appointments and recreational outings using motor vehicle.
- Adhered to agency policies and procedures in client care administration.
- Documented client progress and incidents accurately for compliance and tracking.
- Maintained precise records of care services provided in accordance with agency standards.
Member Service Representative
Sams Club
Indianapolis, Indiana
02.2011 - 01.2016
- Updated customer accounts with current personal and purchasing information
- SS
Education
High School Diploma -
Cincinnati Job Corps
Cincinnati, OH10-2006
Bachelor of Arts - Health Care Administration
Southern New Hampshire University
Hooksett, NHSkills
- Data entry accuracy
- Document management
- Effective communication
- Risk assessment
- Time management
- Verbal communication
- Attention to detail
Certification
State fraud awareness training
Timeline
Personal Banker
Citibank
04.2022 - 01.2023
Therapeutic Program Worker
State of Ohio
10.2017 - Current
Direct Care Professional
Via Quest Psychiatric and Behavioral Services
06.2016 - 10.2017
Member Service Representative
Sams Club
02.2011 - 01.2016
High School Diploma -
Cincinnati Job Corps
Bachelor of Arts - Health Care Administration
Southern New Hampshire University