Shaneque Smith
Mount Vernon,NY
Summary
I am an enthusiastic and dedicated server seeking to use my knowledge and experiences in restaurant industry to effectively deliver seamless and satisfying dining experience for every customer. I am dedicated to providing excellent customer service, with strong communication skills and the ability to thrive in a fast-paced environment. Proven ability to provide efficient, friendly service, manage multiple tables and creating a welcoming dining experience while supporting team operations and increasing sales through menu knowledge and upselling.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Assistant
Optum
Mount Kisco, New York
01.2023 - Current
- Prepared patients for examinations and assisted with medical procedures.
- Recorded patient histories and vital signs accurately in electronic health records.
- Coordinated appointments and managed patient flow in a busy clinic environment.
- Administered medications and performed basic laboratory tests as directed by providers.
- Educated patients on treatment plans and provided instructions for follow-up care.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Communicated effectively with patients to address concerns and ensure comfort during visits.
Server
Royal Coach diner
Bronx, NY
03.2019 - 10.2024
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Medical Assistant
Healthy Therapeutics
Pelham, NY
11.2021 - 01.2023
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Documented notes during patient visits.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant
Okyeniba clinic (Externship)
The Bronx, NY
09.2021 - 11.2021
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Cashier
Home Depot
New Rochelle, Ny
04.2020 - 08.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Operated cash register, collected payments and provided accurate change.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
Server
Pelham Bay diner
Bronx, NY
07.2018 - 01.2019
- Provided exceptional customer service in high-volume diner environment.
- Took accurate orders and ensured timely delivery to tables.
- Maintained cleanliness and organization of dining area and utensils.
- Collaborated with kitchen staff to fulfill special requests efficiently.
- Processed payments and handled cash transactions accurately.
- Assisted in training new servers on restaurant protocols and procedures.
Server
Silverado Franklin Hotel Buffet
Deadwood, South Dakota
05.2016 - 09.2016
- Provided exceptional customer service in high-volume diner environment.
- Took accurate orders and ensured timely delivery to tables.
- Maintained cleanliness and organization of dining area and utensils.
- Processed payments and handled cash transactions accurately.
- Managed multiple tables while ensuring guest satisfaction throughout meals.
Medical Records Clerk
Black River Health Center
St.Elizabeth , Jamaica.
04.2007 - 03.2010
- Pulled patient charts for upcoming appointments.
- Assigned patients to correct diagnosis-related groups.
- Updated daily logs to track information movements.
- Purged outdated files.
- Kept department clean, organized and professional.
- Observed confidentiality and safeguarded all patient-related information.
- Maintained 100% compliance with all hospital and government regulations.
- Pulled patient records and transferred information to appropriate parties.
Education
Bachelors of Science - Operations Management
USCES Transcript Evaluation
01-2020
BSc (Hons) in Operation Management. - Business Management/Oerations Management
The University of the West Indies
High School Diploma -
Black River High School
Skills
- Microsoft Word, Microsoft Excel and Microsoft Access
- Analytical skill
- Interpersonal skills
- Critical Thinking
- Customer satisfaction
- Excellent customer service
- Team player
- Written Communication Skills
- Credit and cash transactions
- POS systems
- Merchandise restocking
- Vital sign monitors
- Sterile technique
- Understands medical procedures
- Proper sterilization techniques
- Phlebotomy
- EKG set up and monitoring
Affiliations
Expertise/Skills
Member of the Tourism club at UWI Mona campus.
Member of the Association of Aspiring Accountants (AAA) club at UWI Mona campus.
Member of the Gender and Development Society group at UWI Mona.
Certification
CareerStep
Certificate in Medical Assistant
Medical Assistant and Medical Administrative Assistant certificate completed.
- Medical Assistant Training - 2021
Timeline
Medical Assistant
Optum
01.2023 - Current
Medical Assistant
Healthy Therapeutics
11.2021 - 01.2023
Medical Assistant
Okyeniba clinic (Externship)
09.2021 - 11.2021
Cashier
Home Depot
04.2020 - 08.2020
Server
Royal Coach diner
03.2019 - 10.2024
Server
Pelham Bay diner
07.2018 - 01.2019
Server
Silverado Franklin Hotel Buffet
05.2016 - 09.2016
Medical Records Clerk
Black River Health Center
04.2007 - 03.2010
Bachelors of Science - Operations Management
USCES Transcript Evaluation
BSc (Hons) in Operation Management. - Business Management/Oerations Management
The University of the West Indies
High School Diploma -
Black River High School