Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shanerika Kitchings

Augusta,GA

Summary

. Accommodating Patient Care Representative proficient in working to ensure the best interests of health care provider's clients are being met. Adept at scheduling appointments, reducing financial risks, and recognizing the urgency of patients' complaints. Excellent customer service skills to remain professional and collected in tense situations.

Overview

12
12
years of professional experience

Work History

Patient Care Representative

Pediatric Partners
Augusta , Georgia
12.2022 - Current
  • Greeted patients upon arrival and maintained a clean reception area for visitors.
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Conducted follow-up calls with discharged patients to assess satisfaction with services received at the facility.
  • Reviewed patient charts prior to each appointment to ensure accuracy of information on file.
  • Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
  • Performed basic clerical duties such as photocopying documents and filing papers.

Patient Coordinator

North Atlanta Primary Care
Atlanta, GA
10.2020 - 12.2022
  • Responsibilities include answering phone calls and emails, greeting patients and prospective patients and reminding them of upcoming appointments
  • Schedule appointments for patients and resolve any scheduling conflict that may occur
  • Manage cancellations and find the best alternatives for all involved.
  • Provided patient intake services, including collecting and entering accurate demographic data into the electronic health record.
  • Greeted patients upon arrival and maintained a clean reception area for visitors.
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.
  • Processed payments from patients using cash registers or computer software programs.

Collector

Transworld Systems Inc
North Augusta, SC
07.2016 - 10.2020
  • Responsibilities included answering inbound and outbound dialer collection calls to secure payment for overdue bills
  • Resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers.

Administrative/Clerical/Office Support

Sears Holding
Augusta, GA
05.2012 - 07.2016
  • Responsibilities included coordinating delivery/installation of appliances, answering all incoming emails and calls, assisting with returns, creating reports, and maintaining an efficient filing and reference system
  • Helped increase store profitability through relationship development.

Education

Georgia Military College
Augusta, GA
06.2009

Georgia Equivalent Diploma -

Augusta Technical College
Augusta, GA

Skills

  • Microsoft Office
  • Microsoft Word
  • Windows XP
  • Natural proficiency for handling diversity in the workplace
  • Ability to learn new jobs
  • Work independently without supervision
  • Handling several projects concurrently
  • Strong knowledge of FDCPA, TCPA, FRC, HIPAA

References

Upon Request

Timeline

Patient Care Representative

Pediatric Partners
12.2022 - Current

Patient Coordinator

North Atlanta Primary Care
10.2020 - 12.2022

Collector

Transworld Systems Inc
07.2016 - 10.2020

Administrative/Clerical/Office Support

Sears Holding
05.2012 - 07.2016

Georgia Military College

Georgia Equivalent Diploma -

Augusta Technical College

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Shanerika Kitchings