Shanetha Landers
St. Petersburg,Florida
Summary
Superior office procedures, 10 years plus phone and data entry experience, Proficient in Microsoft Word and Outlook, Highly organized and detailed oriented, 10 years plus Customer Service, able to manage and operate a fast food restaurants the ability to multitask and adapt to any situation.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Bioderm
12.2019 - Current
- Completed Quality Reports on behalf of patients who have issues with medical supplies sold
- Completed daily follow ups with patients regarding products sold
- Submitted purchase orders for various distributors and venders for medical supplies sold
- Processed sales orders
- Assisted with documentation retrieval for requested documents needed per various insurance companies and doctors' offices for patients to receive medical supplies
- Handled 50 calls daily via inbound and outbound
- Troubleshooted with patients on how to use medical supplies offered
- Assisted with updating and completing patient accounts
- Daily office duties follow ups to voice mails and emails received
- Operated photocopiers/scanners, facsimile machines, voice mail system and personal computers.
Customer Service Representative
24-7 Intouch Contact Center
01.2017 - 10.2019
- Assisted potential and customers with product and service questions
- Processed claims via inbound call
- Ensured customer service satisfaction.
Customer Service Representative
Advance Marketing
01.2015 - 01.2017
- Contacted potential customers via inbound and outbound calls
- Outsourced to potential and existing customers by way of sales promotions for various marketing firms
- Demonstrated mastery of sales scripts within specified timeframes: maintained up-to-date records at all times.
Manager
Popeyes Louisiana Kitchen
01.2011 - 01.2015
- Purchased and received food products
- Completed daily/weekly food inventories
- Completed daily/weekly financial inventories
- Prepared, packaged, and sold food products
- Operated company's point of sales system and deposits
- Enforced all of company's policies and procedures.
Education
ServSafe Certified -
06.2012
Culinary Operations -
Pinellas Technical Education Center
St Petersburg, FL12.2011
High School Diploma -
St. Petersburg High School
Saint Petersburg, FL06.1997
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Bioderm
12.2019 - Current
Customer Service Representative
24-7 Intouch Contact Center
01.2017 - 10.2019
Customer Service Representative
Advance Marketing
01.2015 - 01.2017
Manager
Popeyes Louisiana Kitchen
01.2011 - 01.2015
ServSafe Certified -
Culinary Operations -
Pinellas Technical Education Center
High School Diploma -
St. Petersburg High School
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