Shanetta Dauphine
Hollywood,USA
Summary
Results-driven General Manager proficient in enhancing guest satisfaction through effective problem-solving and upselling strategies. Demonstrated success in maintaining high operational standards and compliance, while leading a cohesive team to achieve consistent service excellence in a fast-paced restaurant environment.
Overview
4
4
years of professional experience
Work History
General Manager
First Watch
Pembroke Pines, USA
06.2022 - Current
- Lead daily restaurant operations while maintaining high standards for guest service, food quality, cleanliness, and safety.
- Coordinated daily priorities, staffing needs, and operational tasks to ensure smooth operations in a fast-paced restaurant environment.
- Coached team members to enhance performance and collaboration, fostering strong teamwork and consistent service execution.
- Promoted welcoming guest experience through attentive service and effective problem-solving, leveraging strong floor leadership.
- Maintained compliance with food-safety and workplace-safety standards.
Server
Denny's
Pembroke Pines, USA
- Managed diverse guest requests in high-paced restaurant environment, ensuring seamless service delivery.
- Utilized product knowledge to enhance guest satisfaction and increase sales through effective upselling.
- Provided attentive table service and supported a positive guest experience.
Education
High School Diploma -
Skills
- Restaurant operations management
- Food safety compliance
- Workplace safety practices
- POS systems proficiency
- Team leadership
- Guest service excellence
- Upselling techniques
- Time management skills
- Organizational abilities
- Attention to detail
- Bussing and support services
- OSHA regulations knowledge
- HIPAA compliance awareness
Certifications And Additional Qualifications
- Manager Food safety Certification
- Training Manager
Timeline
General Manager
First Watch
06.2022 - Current
Server
Denny's