Phillip Weakley
Hockley,TX
Summary
Dynamic leader with a proven track record in business management and talent development, notably at Hold Fast Reptiles and Exotics. Excelled in building strong client relationships and enhancing team performance, significantly improving customer satisfaction. Ultimately, a people person at heart and someone who loves working together to achieve and surpass goals.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Owner
Hold Fast Reptiles and Exotics
2017.10 - 2022.12
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for Hold Fast.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain competitive advantages in current marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Manager
Predators Reptile Center
2015.02 - 2017.08
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Behavioral Health Paraprofessional
Zarephath
2013.02 - 2015.07
- Coordinated with case managers to connect clients with appropriate resources and services within the community.
- Educated families about behavioral health disorders, symptoms management strategies, and the importance of self-care in maintaining mental wellness.
- Maintained detailed documentation of client sessions, progress notes, and treatment plan updates to ensure continuity of care.
- Enhanced patient outcomes by implementing evidence-based behavioral health interventions and strategies.
- Provided compassionate support during times of crisis or setbacks in recovery process ensuring that each patient felt respected and cared for.
Education
High School Diploma -
Sonora Union High School
Sonora, CA 1996.08 - 2000.06
Skills
Business Management
Talent Development
Staff Management
Relationship Building
Team Oversight
Business Development
Business marketing
Timeline
Owner
Hold Fast Reptiles and Exotics
2017.10 - 2022.12
Manager
Predators Reptile Center
2015.02 - 2017.08
Behavioral Health Paraprofessional
Zarephath
2013.02 - 2015.07
High School Diploma -
Sonora Union High School
1996.08 - 2000.06
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