Summary
Overview
Work History
Education
Skills
References
Timeline
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Shanez Stanisclaus

East Meadow,NY

Summary

Well-organized Administrative Assistant/Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts, and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information. Highly motivated, able to multitask, and tackle all workloads within an acceptable time frame. Responsible, with a proven ability to work collaboratively in a team environment. Demonstrates knowledge of the organization’s service standards, and incorporates them in all work performance. Providing professionalism and courtesy at all times. Communicates effectively and empathetically. Fast-paced learner who can easily adapt to a new work environment and learn all necessary duties efficiently. Knowledge of CPT, ICD-9, and ICD-10 coding, and medical terminology.

Overview

5
5
years of professional experience

Work History

Medical Secretary

Hospital of Special Surgery
New York, NY
07.2023 - Current
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Prepared correspondence such as letters, reports or memos on behalf of the office staff.
  • Participated in staff meetings and contributed to quality improvement initiatives.
  • Ordered office supplies when needed while monitoring inventory levels at all times.
  • Answered phone calls, directed inquiries, and provided exceptional patient service.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
  • Facilitated communication between patients, physicians, and other healthcare professionals.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.

Medical Secretary

Mount Sinai Health System
New York, NY
08.2021 - 09.2023
  • Communicated with patients with compassion while keeping medical information private.
  • Monitored patient messages sent via email or phone message system and responded accordingly.
  • Answered incoming calls in a professional manner and directed them to the appropriate personnel.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Performed data entry tasks related to patient information into various databases.
  • Verified patient demographics and insurance information prior to each visit or procedure.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Administrative Assistant -Furloughed Due to COVID

Memorial Sloan Kettering Hospital
New York, NY
11.2019 - 04.2021
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Compiled data from various sources into organized reports for review by management team.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Education

Bachelor of Arts - Health Services Management

Berkeley College
New York, NY
05-2026

Associate of Applied Science - Health Office Administration

ASA College
Brooklyn, NY
06-2014

High School Diploma -

Independence High School
New York, NY
01-2010

Skills

  • Team collaboration
  • HIPAA compliance
  • Multi-task management
  • Office administration
  • Inventory management
  • Regulatory compliance
  • Effective communication
  • Medical records management

References

References available upon request.

Timeline

Medical Secretary

Hospital of Special Surgery
07.2023 - Current

Medical Secretary

Mount Sinai Health System
08.2021 - 09.2023

Administrative Assistant -Furloughed Due to COVID

Memorial Sloan Kettering Hospital
11.2019 - 04.2021

Bachelor of Arts - Health Services Management

Berkeley College

Associate of Applied Science - Health Office Administration

ASA College

High School Diploma -

Independence High School