Shangbo Dai
Chino Hills,CA
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator
Global Store Supply
14955 Limonite Ave, Eastvale, CA 91708
03.2021 - 03.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Customer Service Representative
Ross Nissan Of El Monte
3428 Peck Rd, El Monte, CA 91731
08.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Design And Visual Communications
California State Polytechnic University, Pomona
Pomona, CA08.2024
Skills
- Document Generation
- Critical Thinking
- Customer Needs Assessments
- Interface Design and Implementation
- Adobe Creative Suite
- Adobe Premiere
- Retail Sales Customer Service
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Logistics Coordinator
Global Store Supply
03.2021 - 03.2022
Customer Service Representative
Ross Nissan Of El Monte
08.2020 - 02.2021
Associate of Arts - Design And Visual Communications
California State Polytechnic University, Pomona