Shangbo Dai
Chino Hills,CA
Summary
Well-qualified [Job Title] proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator
Global Store Supply
03.2021 - 03.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Customer Service Representative
Ross Nissan Of El Monte
08.2020 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Design And Visual Communications
California State Polytechnic University, Pomona
Pomona, CA08.2024
Skills
- Document Generation
- Critical Thinking
- Customer Needs Assessments
- Interface Design and Implementation
- Adobe Creative Suite
- Adobe Premiere
- Retail Sales Customer Service
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Logistics Coordinator
Global Store Supply
03.2021 - 03.2022
Customer Service Representative
Ross Nissan Of El Monte
08.2020 - 02.2021
Associate of Arts - Design And Visual Communications
California State Polytechnic University, Pomona
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