Shani Padilla
San Diego,CA
Summary
Dedicated professional specializing in patient scheduling and insurance verification. Recognized for exceptional customer service and meticulous attention to detail, ready to enhance patient experiences and optimize healthcare workflows.
Overview
24
24
years of professional experience
Work History
Access Service Representative II
Sharp Healthcare
San Diego
07.2002 - Current
- Coordinated patient appointments and scheduled healthcare providers to optimize patient access.
- Managed insurance verification processes to secure patient services coverage.
- Processed meticulous documentation related to prior authorizations and insurance referrals.
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Assisted in maintaining accurate patient records and documentation systems.
- Streamlined office procedures, enhancing workflow efficiency and service delivery.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
Education
Bachelor of Science - Business Finance
University of Phoenix
San Diego, CA06.2016
Skills
- EPIC Electronic Health Record Trained
- Appointment scheduling
- Insurance verification and prior authorization guidelines
- Registration and admissions
- Referral coordination
- Call center experience using the Imagical System
Timeline
Access Service Representative II
Sharp Healthcare
07.2002 - Current
Bachelor of Science - Business Finance
University of Phoenix