Shani Simmons
Harvey,LA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Access Care Liaison
Ochsner Medical Center
01.2025 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Patient Access Representative
Ochsner Medical Center
10.2016 - 01.2025
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Caregiver
Hope And Faith Family Care Servie
02.2015 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
Clerical Specialist
Diamonds Bail Bonds
04.2014 - 08.2016
- Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
- Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
- Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.
Education
EKG/Phlebotomy
Unitech Training Academy
Kenner, LAHigh School Diploma Or GED -
GED Program Studies
Harvey, LA01-2012
Skills
- Effective communication
- Conflict resolution skills
- Influencing skills
- Representative experience
- Effective team engagement
- Goal setting
- Problem-solving
- Customer support
- Data entry
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
Timeline
Access Care Liaison
Ochsner Medical Center
01.2025 - Current
Patient Access Representative
Ochsner Medical Center
10.2016 - 01.2025
Caregiver
Hope And Faith Family Care Servie
02.2015 - 03.2021
Clerical Specialist
Diamonds Bail Bonds
04.2014 - 08.2016
EKG/Phlebotomy
Unitech Training Academy
High School Diploma Or GED -
GED Program Studies