Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shani Simmons

Harvey,LA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Access Care Liaison

Ochsner Medical Center
01.2025 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.


Patient Access Representative

Ochsner Medical Center
10.2016 - 01.2025
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.


Caregiver

Hope And Faith Family Care Servie
02.2015 - 03.2021
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with self-administered medications.

Clerical Specialist

Diamonds Bail Bonds
04.2014 - 08.2016
  • Maintained strict confidentiality while handling sensitive client information, adhering to established security protocols.
  • Provided exceptional customer service over phone calls and emails, resolving issues quickly for satisfied clients.
  • Reduced errors in data entry with careful attention to detail and double-checking work for accuracy.

Education

EKG/Phlebotomy

Unitech Training Academy
Kenner, LA

High School Diploma Or GED -

GED Program Studies
Harvey, LA
01-2012

Skills

  • Effective communication
  • Conflict resolution skills
  • Influencing skills
  • Representative experience
  • Effective team engagement
  • Goal setting
  • Problem-solving
  • Customer support
  • Data entry
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Multitasking and organization

Timeline

Access Care Liaison

Ochsner Medical Center
01.2025 - Current

Patient Access Representative

Ochsner Medical Center
10.2016 - 01.2025

Caregiver

Hope And Faith Family Care Servie
02.2015 - 03.2021

Clerical Specialist

Diamonds Bail Bonds
04.2014 - 08.2016

EKG/Phlebotomy

Unitech Training Academy

High School Diploma Or GED -

GED Program Studies

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