Shani Stewart
Henderson
Summary
Developed strong communication and problem solving skills in fast paced customer service environment. Skilled in managing administrative tasks, handling inquiries, and providing exceptional service. Seeking to transition into new field, leveraging these transferrable skills to contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Marriott
01.2023 - 11.2024
- Managed incoming phone calls to address customer inquiries and directed calls to relevant staff members.
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Delivered exceptional customer service by addressing guest inquiries and resolving issues promptly.
Customer Service Representative
El Segundo Sol
05.2022 - 08.2022
- Help customers reach their desired caller.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Science - Human Development
University of Nevada
Reno12-2025
Skills
- Customer service
- Listening skills
- Problem solving skills
- Time management
- Scheduling
- 45 wpm Typing Speed
Timeline
Front Desk Associate
Marriott
01.2023 - 11.2024
Customer Service Representative
El Segundo Sol
05.2022 - 08.2022
Bachelor of Science - Human Development
University of Nevada