Shania Bretten
Rochester,NY
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion, Also Dependable with excellent organization skills demonstrated through history of managing client daily activities, appointments and medication needs. Well-versed in administering medication and monitoring nutrition. Trusted to oversee patients in challenging medical states. My current calling is in the healthcare field and as I gain the knowledge more and more each day I become more compassionate and dedicated to what I am doing.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
lifetime assistance
Rochester, NY
10.2023 - Current
- Accompanied individuals on outings to promote independence and integration into the community.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Monitored health and well-being of clients and reported significant health changes.
- Organized oral medications for clients following dosage and schedule requirements.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Provided guidance and support to ensure safety of individuals served.
Director
Peoples Income Tax
Rochester, NY
05.2022 - 05.2023
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Assisted in planning and implementing recreational activities for participants.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Accompanied or transported clients to appointments, errands and social activities.
Shift Lead Manager
Insomnia Cookies
Rochester, NY
10.2021 - 02.2023
- Trained new employees on procedures, policies, and job functions.
- Monitored performance of staff to ensure quality standards were met.
- Resolved customer complaints in a timely and professional manner.
- Assisted in the development of short-term goals for each shift.
- Conducted regular meetings with staff to discuss progress towards goals.
- Ensured proper stock levels were maintained throughout the shift.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Crew Team Member
McDonald's
Rochester, NY
09.2020 - 09.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted management team with inventory counts of food products and beverage supplies.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Wiped down tables and equipment, swept and refilled stock.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
Crew Member
McDonald's
Rochester, NY
02.2016 - 08.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Assisted management team with inventory counts of food products and beverage supplies.
- Served food quickly for positive guest experiences.
Education
GED -
Reoc
Rochester, NY01-2024
Skills
- Compassionate Client Care
- First Aid And Safety
- Medication Administration
- Direct Patient Care
- Medication Organization
- Customer Service Expertise
- Nutrition
- Documentation Skills
- Behavior Redirection
- Transportation
- Telephone Etiquette
Certification
- CPR AND FIRST AID CERTIFIED
- LIFT TRAINED
- MEDICAL ADMINISTRATION
References
References available upon request.
Timeline
Direct Support Professional
lifetime assistance
10.2023 - Current
Director
Peoples Income Tax
05.2022 - 05.2023
Shift Lead Manager
Insomnia Cookies
10.2021 - 02.2023
Crew Team Member
McDonald's
09.2020 - 09.2021
Crew Member
McDonald's
02.2016 - 08.2020
GED -
Reoc