Shania Contest
La Grande,OR
Summary
Adept at elevating customer experiences and streamlining operations, I boosted satisfaction and efficiency at Walmart through innovative strategies and effective inventory management. My tenure at K&K Supermarket and Rise showcased my leadership and caregiving abilities, marrying attention to detail with stellar time management skills.
Overview
7
7
years of professional experience
Work History
Associate
Walmart
06.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Dealing with fishing and hunting licenses, and so much more.
- Increase customer satisfaction by mixing their paints according to their needs and wants.
- Answering phone call during the working hours.
Caregiver
Rise
04.2019 - 03.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Supervisor
K&K Supermarket
01.2018 - 04.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Recreation Specialist
DYNCORP International, U S ARMY BASE, LOGCAP IV
09.2018 - 03.2019
- Promoted healthy lifestyles by creating wellness programs tailored for specific demographics within the community.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Scheduled events in recreation facilities and monitored facility conditions.
Education
Bachelor of Arts - Business Administration
Eastern Oregon University
La Grande, OR06.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Multitasking
- Communication skill
Timeline
Associate
Walmart
06.2022 - Current
Caregiver
Rise
04.2019 - 03.2021
Recreation Specialist
DYNCORP International, U S ARMY BASE, LOGCAP IV
09.2018 - 03.2019
Supervisor
K&K Supermarket
01.2018 - 04.2019
Bachelor of Arts - Business Administration
Eastern Oregon University