Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shania Eddings

Orlando ,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Remote

Foundever
01.2023 - 04.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Patient Care Coordinator

St Camillus Home Care Agency
07.2022 - 01.2023
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.

Health Plan Advisor

Bloom Insurance Agency
01.2018 - 07.2022
  • Mentored junior team members, fostering professional growth and development within the department.
  • Educated clients on available health plan options, resulting in informed decisionmaking.
  • Developed customized communication materials for clients, enhancing understanding of complex health plan details.
  • Facilitated group presentations to educate potential enrollees on the benefits of various health plans.
  • Streamlined enrollment processes for increased efficiency and improved customer experience.

Education

Associate Degree In Nursing - Nursing Practice

Gwinnett Institute
Orlando

HS Diploma -

Avon Park High School
Avon Park, FL
05.2020

Skills

  • Call center experience
  • Data Entry
  • Problem-solving abilities
  • Administrative Support
  • Computer Proficiency
  • Technical Support
  • Live chat support
  • Escalation management
  • Clerical Support

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Remote

Foundever
01.2023 - 04.2024

Patient Care Coordinator

St Camillus Home Care Agency
07.2022 - 01.2023

Health Plan Advisor

Bloom Insurance Agency
01.2018 - 07.2022

Associate Degree In Nursing - Nursing Practice

Gwinnett Institute

HS Diploma -

Avon Park High School

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Shania Eddings