SHANIA FOSTER
FORT LAUDERDALE,FL
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Airbnb Host
MR Development LLC
05.2022 - Current
- Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.
- Maintained high occupancy rates through effective marketing strategies on various online platforms.
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
Server
Roccos Tacos
03.2021 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Fitness Instructor
Ilovekickboxing
12.2019 - 01.2022
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Improved gym member retention through consistent monitoring of progress and providing regular feedback on performance.
- Enhanced class participation by designing fun and engaging group exercise routines that catered to various fitness levels.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
Server
Hooters Inc.
01.2018 - 01.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Nursing
Cambridge College of Healthcare & Technology
Delray Beach, FL04.2025
High School Diploma -
Santaluces Community High School
Lantana, FL05.2018
Skills
- Maintenance Coordination
- Exceptional Communication
- Food and Beverage Operations
- Strong Organization
- Adaptability
- Customer service
- Time management
- Guest Engagement
- Positive attitude
Timeline
Airbnb Host
MR Development LLC
05.2022 - Current
Server
Roccos Tacos
03.2021 - 07.2022
Fitness Instructor
Ilovekickboxing
12.2019 - 01.2022
Server
Hooters Inc.
01.2018 - 01.2020
Associate of Science - Nursing
Cambridge College of Healthcare & Technology
High School Diploma -
Santaluces Community High School
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