Shania Franklin
Detroit,Michigan
Summary
Detail-oriented office administrator skilled in document management, data entry, and calendar organization. Committed to maintaining confidentiality and implementing efficient procedures for improved productivity.
Overview
10
10
years of professional experience
Work History
Secretary
Ferndale Schools
Ferndale, Michigan
12.2023 - Current
- Managed office correspondence, ensuring timely delivery and accurate communication between staff and external parties.
- Organized and maintained digital and physical filing systems for efficient document retrieval.
- Supported data entry tasks, maintaining up-to-date records in computer systems with high accuracy.
- Responded to inquiries from parents and students, providing information and directing them as needed.
- Maintained confidentiality of sensitive information while managing records and documentation.
- Implemented new filing procedures, improving document access and retrieval times.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors and directed to appropriate location or person.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Work with Mi Star.
Language Arts Teaching Assistant
Ferndale Schools
Ferndale, Michigan
08.2022 - 12.2023
- Assisted in preparing instructional materials and resources for classroom activities.
- Facilitated small group discussions to enhance student engagement and understanding.
- Provided feedback on student assignments and participated in grading assessments.
- Implemented classroom management techniques to promote a focused learning environment.
- Assisted in coordinating extracurricular activities to enhance student engagement.
- Encouraged students to take an active role in their own learning process.
- Supervised children and participated with children in activities.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Paraprofessional
Ferndale Schools
Ferndale, Michigan
08.2019 - 06.2022
- Created and maintained positive relationships with students, parents, and colleagues.
- Provided guidance to students in the classroom setting.
- Supported students throughout academic instruction and assignments.
- Offered students personalized educational, behavioral, and emotional support.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Attended professional development workshops related to job responsibilities.
- Assisted with the organization and implementation of classroom projects and events.
Caregiver
Sunrise Senior Living
West Bloomfield, Michigan
02.2017 - 09.2018
- Assisted residents with daily living activities to enhance comfort and independence.
- Monitored health conditions and reported changes to healthcare professionals promptly.
- Provided emotional support to residents and families during challenging times.
- Trained new staff on caregiving best practices and company policies.
- Maintained a safe and clean environment to promote resident well-being.
- Organized recreational activities to enhance social engagement among residents.
- Assisted residents with mobility challenges, ensuring safety and comfort.
Housekeeper
Hilton Hotels Corporation
Troy, Michigan
08.2016 - 02.2017
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Provided information about hotel services upon request from guests.
Team Member
Arby's Restaurant
Sterling Heights, Michigan
03.2016 - 07.2016
- Assisted with inventory management to ensure stock availability and minimize waste.
- Collaborated with team members to maintain efficient operations during peak hours.
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained positive working relationship with fellow staff and management.
Team Member
Subway
Oak Park, Michigan
08.2015 - 03.2016
- Guided customers in menu selection to optimize dining experiences.
- Prepared food items following standard recipes to uphold quality and consistency.
- Collaborated with team members to enhance workflow efficiency during peak hours.
- Conducted inventory checks to ensure adequate stock levels met demand.
- Participated in team meetings to discuss strategies for improving service delivery.
- Executed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Operated cash registers to process payments from customers.
Education
High School Diploma -
Detroit International Academy For Young Women
Detroit, MI06-2015
Bachelor of Science -
Walden University
Minneapolis, MNSkills
- Office administration
- Document management
- Data entry
- Communication skills
- Calendar management
- Records maintenance
- Organizational skills
- Filing experience
- Phone etiquette
Timeline
Secretary
Ferndale Schools
12.2023 - Current
Language Arts Teaching Assistant
Ferndale Schools
08.2022 - 12.2023
Paraprofessional
Ferndale Schools
08.2019 - 06.2022
Caregiver
Sunrise Senior Living
02.2017 - 09.2018
Housekeeper
Hilton Hotels Corporation
08.2016 - 02.2017
Team Member
Arby's Restaurant
03.2016 - 07.2016
Team Member
Subway
08.2015 - 03.2016
High School Diploma -
Detroit International Academy For Young Women
Bachelor of Science -
Walden University