Shania Lincoln
Raleigh,North Carolina
Summary
Dedicated Front Desk Professional skilled in client interaction and workflow optimization. Enhanced client satisfaction through effective communication and attention to detail. Managed multiple tasks in high-pressure environments while ensuring smooth operations. Strong administrative and financial management capabilities backed by experience in hospitality.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Salon Blu
Raleigh, NC
03.2026 - Current
- Welcomed clients warmly to foster positive first impressions at front desk.
- Coordinated phone calls and scheduled appointments to streamline client flow.
- Maintained cleanliness and organization of front desk area for professional appearance.
- Guided clients with product inquiries and retail purchases to improve overall satisfaction.
- Processed payments accurately, providing receipts and change to customers.
- Updated client records and appointment details in system for accurate tracking.
- Collaborated with stylists to facilitate seamless client transitions throughout visits.
- Answered incoming calls and redirected inquiries appropriately.
Bartender
Club Golf Indoor
Wilmington, California
04.2024 - 09.2025
- Prepared and served diverse beverages to enhance patron experience.
- Utilized advanced simulation software to effectively replicate real-world scenarios.
- Evaluated student performance regularly to assess progress and identify improvement areas.
- Monitored simulator settings in accordance with established safety protocols.
- Adapted training approaches based on individual learning styles and needs.
- Organized bottles and glasses behind bar to enhance visual appeal and accessibility.
- Engaged customers in friendly conversations to foster a welcoming atmosphere.
- Tracked bar tabs and coordinated transfer of open tabs to dining area for wait staff.
Bartender
Highwaters
Surfy City, NC
05.2023 - 04.2024
- Prepared cocktails and beverages according to Highwaters' standard recipes.
- Provided exceptional customer service in fast-paced bar environment to enhance guest satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management and restocked supplies.
- Engaged with customers to enhance dining experiences and foster loyalty at Highwaters.
- Consistently followed health and safety guidelines for food and beverage handling.
- Operated cash register and point of sale (POS) system for transactions.
- Resolved customer complaints efficiently, ensuring customer satisfaction and repeat business.
Assistant Manager
Highwaters
Surf City, NC
05.2023 - 04.2024
- Coordinated daily operations to enhance workflow efficiency and uphold performance standards.
- Supervised shift scheduling and assigned duties to maximize team productivity.
- Assisted in staff training and development to enhance overall team capabilities.
- Managed inventory levels and ordered supplies to maintain uninterrupted operations.
- Performed administrative tasks including scheduling appointments and filing documents.
- Resolved customer inquiries promptly to uphold satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions daily to maintain operational integrity.
Bartender
Hooters
Jacksonville, NC
09.2021 - 05.2023
- Delivered exceptional customer service in a high-energy bar environment, contributing to repeat business.
- Engaged customers to create memorable dining experiences at Highwaters, fostering a welcoming atmosphere.
- Crafted cocktails and beverages to ensure consistency with Highwaters' standard recipes, enhancing customer satisfaction.
- Maintained cleanliness and organization of bar area throughout shifts.
- Consistently adhered to health and safety guidelines for food and beverage handling.
Education
High School Diploma -
Saranac Lake HS
Saranac Lake05-2018
Some College (No Degree) - Esthetician
Cape Fear Community College
Wilmington, NCSkills
- Front office management
- Appointment scheduling
- Customer service
- Client record management
- POS system operation
- Attention to detail
- Adaptability in fast-paced environments
- Multitasking and prioritization
- Effective communication
- Conflict resolution
- Team coordination
- Workflow optimization
- Relationship building
- Inventory management
- Time management
- Friendly demeanor
Timeline
Front Desk Receptionist
Salon Blu
03.2026 - Current
Bartender
Club Golf Indoor
04.2024 - 09.2025
Bartender
Highwaters
05.2023 - 04.2024
Assistant Manager
Highwaters
05.2023 - 04.2024
Bartender
Hooters
09.2021 - 05.2023
High School Diploma -
Saranac Lake HS
Some College (No Degree) - Esthetician
Cape Fear Community College