Shania Michals

• Managed day-to-day administrative tasks, including scheduling, correspondence, and document preparation, to ensure smooth office operations.
• Coordinated and dispatched work assignments to employees, while optimizing workflow and maintaining productivity.
• Supervised on-site staff, ensuring adherence to safety protocols, timelines, and quality standards during job execution.
• Acted as a liaison between employees, clients, and upper management to facilitate clear communication and resolve any operational issues.
• Maintained and updated employee schedules, tracked attendance, and monitored job progress to ensure timely project completion.
• Provided training and support to new employees, assisting with onboarding processes and ensuring compliance with company policies.
• Prepared reports on job performance, employee efficiency, and dispatch operations, presenting findings to senior management.
• Handled customer inquiries, providing timely responses to maintain high levels of client satisfaction.
• Assigned loads using dispatch software to balance capacity and maintain workflow consistency.
• Communicated with drivers, customers, and operations teams to support accurate dispatch decisions.

• Managed executive calendars, scheduling appointments and meetings with efficiency and accuracy.
• Dispatched travel arrangements, accommodations, and itineraries for senior management, optimizing cost savings and convenience.
• Drafted and proofread correspondence, reports, and presentations using Microsoft Word, ensuring high-quality deliverables.
• Utilized knowledge of Cyber Security principles to enforce best practices in data protection and privacy within the office environment.
• Implemented digital security measures for office systems and documents, safeguarding sensitive information and reducing vulnerabilities.
• Proficiently used Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) to create and edit documents, spreadsheets, presentations, and manage email communications.
• Collaborated with cross-functional teams on projects and initiatives, facilitating successful outcomes and fostering teamwork.
• Upheld a high standard of ethics and confidentiality in handling sensitive information and maintaining discretion.

• Efficiently manage the Outlook Calendar and appointments for the Deputy Mayor, ensuring timely scheduling and coordination of meetings and events.
• Monitor and respond to inquiries regarding funding and grants for buildings and small businesses in the District of Columbia, maintaining accurate records and facilitating communication with stakeholders.
• Perform general office management duties to ensure smooth daily operations, including supply inventory, vendor management, and facility maintenance.
• Maintain order and cleanliness of the reception area to create a professional and inviting atmosphere for visitors and staff.
• Prepare, collect, and distribute outgoing and incoming mail and packages, ensuring timely delivery and correspondence handling.
• Manage and coordinate meeting and training events, from scheduling and logistics to setup and execution, to support organizational goals and initiatives effectively.

• Performed as first point of contact for Approx. 400+ residents, guests and vendors in matters addressing questions, concerns, needs, etc.
• Managed and transferred communications for residents and guests.
• Worked with maintenance engineers to monitor building status, repairs and security, and processed maintenance requests into property management software.
• Implemented emergency procedures when needed by adhering to maintenance protocols.
• Provided leasing assistance as directed by the leasing associate or property manager.

Focus in Math and Physics