Shania Phelps
Upper Marlboro,MD
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Trinity Towers Apartments
Washington, DC
04.2020 - 02.2021
- Prepare documents such as representation contracts, purchase agreements, closing statements, deeds, and leases.
- Generate lists of properties that are compatible with buyers' needs and financial resources.
- Showing properties, answering questions and finalizing terms of leases.
- Establishing tenant expectations for security deposits, procedures for rent and amenities that will be part of the lease.
- Preparing potential tenant background checks, including reference letters, rental history, income verification and lease application.
Leasing Consultant
Servna on K
Washington, DC
06.2021 - 12.2022
- Presenting apartments, houses or other properties to prospective clients in a persuasive manner.
- Assisting residential landlords in discovering suitable tenants.
- Promoting unoccupied properties through various media and advertising techniques.
- Evaluate clients' requirements and financial prosperity to make personalized presentations.
- Provide accurate information on the different features of properties.
- Validate application information and references.
- Negotiate leasing terms and complete agreements.
Concierge
Sevrna on K
Washington, DC
02.2022 - 04.2023
- Coordinate phone, paper and email correspondences with guests and staff.
- Ensure and maintain both interior and exterior property safety are kept above HOA standards.
- Develop the guest's activities and reservation itineraries base on correspondence through phone and email interaction.
- Serve as the primary tenancy contact for enforcement of all HOA policies and lease provisions and tenant relate concerns.
- Recommend NYC attractions to visitors, assist with city tours and Broadway shows, and direct tourists around the city.
- Learn mainframe base and internet base computer systems relate to automobile service appointments.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Education
High School Diploma -
ROOSEVELT STAY HIGHSCHOOL
Washington, DCSkills
- Customer Services
- Culinary Arts
- Hospitality and accommodation
- Multitasking and organization
- Issue resolution
- Clear communication
- Staff training
- Returns processing
- Product restocking
Timeline
Concierge
Sevrna on K
02.2022 - 04.2023
Leasing Consultant
Servna on K
06.2021 - 12.2022
Leasing Consultant
Trinity Towers Apartments
04.2020 - 02.2021
High School Diploma -
ROOSEVELT STAY HIGHSCHOOL