Shania Samms

Orlando,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

year of professional experience

Certification

Work History

Cashier

Papi Smash Burger

03.2023 - 09.2023

Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Streamlined checkout process for increased efficiency and reduced waiting times.
Maintained a balanced cash drawer
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Served food and beverages promptly with focused attention to customer needs.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Associate of Arts - General Education

Valencia College

Orlando, FL

04.2025

High School Diploma -

Cypress Creek High School

Orlando, FL

05.2024

Skills

ID Verification
POS Systems
Payment Processing

Food Safety Practices
Order Taking
Menu Memorization

Accomplishments

2020-2024 Honor Roll Student

Certification

Food & Beverage Safety Certificate

Affiliations

Health and Fitness Enthusiasts

Timeline